Client Partner

Seriös Group; Newcastle upon Tyne; Hybrid; GBP 63,000 - 77,000; Full time

Benefits offered by this job

Salary up to £70,000

Unlimited holidays

Private medical

Health cash plan

Income protection

Salary sacrifice pension

Hybrid working

Family policies

Job summary

Seriös Group, a fast-growing UK-based data solutions provider, is seeking a Client Partner to manage a portfolio of client accounts and drive bespoke data solutions tailored to each client’s needs.

You will build trusted relationships with senior stakeholders, shape proposals, and collaborate with delivery and technical teams to turn client challenges into value. Hybrid working and a competitive package await.

Qualifications

• Experience in a client-facing commercial, account management, client partner or customer success role.
• Background in bespoke product, product-enabled services or tailored client solutions.
• Strong relationship-building skills and confidence working with senior, technical and operational stakeholders.
• Commercial awareness, with experience supporting account growth, retention, revenue or margin targets.
• Ability to understand complex client needs and communicate solutions clearly.
• Collaborative approach, working closely with internal teams to deliver great client outcomes.

Responsibilities

• Managing and growing a defined portfolio of client accounts.
• Building trusted relationships with stakeholders across client organisations.
• Understanding client challenges and translating them into clear commercial opportunities.
• Shaping proposals, pitches and propositions for tailored data solutions.
• Working closely with delivery, technical and SME teams to support successful client outcomes.
• Monitoring client satisfaction, relationship health and commercial performance.
• Supporting account planning, forecasting and wider commercial activity.

Skills

Client-facing

Relationship-building

Strategic communication

Negotiation

Job description

We're looking for a Client Partner to help us build brilliant, long-term relationships with our clients and support them in getting real value from tailored data solutions. This is a great role for someone who enjoys getting under the skin of client challenges, shaping bespoke propositions, and working closely with delivery and technical teams to turn ideas into successful outcomes. You'll manage a portfolio of client accounts, taking responsibility for day-to-day commercial relationship management, account growth and client satisfaction. Rather than selling a standard SaaS product, this role is all about understanding each client’s priorities and helping shape solutions that are configured around their specific needs, aliged to our best practice approach.

What You'll Be Doing

• Managing and growing a defined portfolio of client accounts.
• Building trusted relationships with stakeholders across client organisations.
• Understanding client challenges and translating them into clear commercial opportunities.
• Shaping proposals, pitches and propositions for tailored data solutions.
• Working closely with delivery, technical and SME teams to support successful client outcomes.
• Monitoring client satisfaction, relationship health and commercial performance.
• Supporting account planning, forecasting and wider commercial activity.

What we're looking for

• Experience in a client-facing commercial, account management, client partner or customer success role.
• A background in bespoke product, product-enabled services or tailored client solutions.
• Strong relationship-building skills and confidence working with senior, technical and operational stakeholders.
• Commercial awareness, with experience supporting account growth, retention, revenue or margin targets.
• The ability to understand complex client needs and communicate solutions clearly.
• A collaborative approach, working closely with internal teams to deliver great client outcomes.

This role reports to the Client Services Director and would suit someone who enjoys combining relationship management, commercial ownership and problem-solving in a growing technology and data business.

About Us

Seriös Group are a fast-growing UK-based tech start-up specialising in delivery of innovative high quality data solutions. Our mission is to empower organisations to take control of their data, delivering rapid value to enterprise-level clients without compromise, while building a proprietary data platform framework (Seriös ONE) to transform how businesses manage and leverage data. Our dynamic, collaborative team thrives on delivering exceptional results for our clients and driving innovation in the data space.

What You'll Get In Return

• Great salary package up to £70,000.
• Unlimited holidays - we want you to be able to take the time to rest and recharge.
• Access to Private Medical, Health Cashplan & Income Protection - so you can access help and support whenever you need it.
• Salary sacrifice pension - to help increase your retirement savings efficiently.
• Flexible working - with adaptable hours and hybrid working to work around your lifestyle.
• Enhanced family policies & company sick pay - so you can benefit from extra support during these times of leave.
• + more is available to view on our dedicated careers site.