Client Outreach Trainee

JobStart Scheme; Derry/Londonderry; On-site; GBP 10,000 - 40,000; Part time

Job summary

A service provider in Derry/Londonderry is looking for a Client Outreach Executive. The role involves managing client data, lead generation, and supporting sales activities. Candidates should have strong communication skills, experience in customer service, and familiarity with CRM systems. This is a temporary position requiring up to 25 hours per week with flexible hours available.

Qualifications

• Experience in sales, outreach, customer service, or administration is preferred.
• Ability to learn CRM systems quickly.
• Must be open to training and process improvements.

Responsibilities

• Manage and update client data in the CRM system.
• Conduct lead generation using digital tools and market research.
• Build and manage a structured sales pipeline.
• Execute outreach campaigns through various methods.
• Produce outreach activity reports using CRM dashboards.

Skills

Good communication skills (verbal and written)

Competent computer skills

Experience in customer service, call centres, or retail

Knowledge of CRM or ticketing systems (HubSpot)

Familiarity with complaint-handling processes

Experience using CRM platforms (HubSpot, Zoho, Salesforce)

Familiarity with email automation tools (Lemlist, Mailchimp)

Understanding of digital lead generation

Tools

CRM platforms (HubSpot, Zoho, Salesforce)

Excel or Sheets

Job description

THE EMPLOYER IS: SMARTPAYNIThe Client Outreach Executive is responsible for identifying potential clients, managing outreach activities, and supporting the growth of the business pipeline. The role involves maintaining CRM accuracy, conducting targeted lead generation, and proactively communicating with potential customers through email, phone, or digital channels. Trainees will receive full training and work under supervision to progress into an executive role.

Responsibilities

• Manage and update client data in the CRM system (e.g. HubSpot).
• Conduct lead generation using digital tools, market research, and data sources.
• Build and manage a structured sales pipeline, prioritising leads and tracking progress.
• Execute outreach campaigns through cold calling, personalised emails, and automated sequences.
• Produce outreach activity reports using CRM dashboards, Excel, or Sheets.
• Maintain high standards of professionalism in client communication.
• Support the wider sales team with client insights, appointment scheduling, and follow-ups.
• Attend training sessions and contribute to process improvements.

Skills and Qualifications

• Good communication skills (verbal and written).
• Competent computer skills with ability to learn CRM systems.
• Experience in customer service, call centres, or retail.
• Knowledge of CRM or ticketing systems (HubSpot).
• Familiarity with complaint-handling processes.
• Experience using CRM platforms (HubSpot, Zoho, Salesforce).
• Previous experience in sales, outreach, customer service, or administration.
• Familiarity with email automation tools (Lemlist, Mailchimp).
• Understanding of digital lead generation.

Further Information

The Employer is: SMARTPAYNIJobStart Opportunity - Working Hours Information- Standard Hours: up to 25 hours per week.- Flexible/Reduced Hours: May be available upon approval by a Work Coach.- Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment.The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.

Vacancy ID 1746489 Job Sector Customer Service and Call Centre Area Derry or Londonderry Location Derry/Londonderry Salary 16-17 £7.55, 18-20 £10.00, 21 plus £12.21 per hour No. vacancies 1 Contract Type Temporary Weekly hours 25 Published date 19/11/2025 Closing date 30/12/2025 Worktime 9am-5pm, days to be confirmed with employer

Area: Derry or Londonderry
Closing date: 21 Nov 2025