Client Operations Coordinator

Work Wales; Thornhill; On-site; GBP 28,000; Full time

Job summary

A specialist organisation in retail solutions is seeking a Client Operations Coordinator to join its team in Thornhill, Scotland. The role involves acting as the primary contact for clients and suppliers while managing inventory and handling queries. Ideal candidates will have experience in customer service or coordination, along with strong relationship-building skills. Join a stable company with a focus on quality and long-term client relationships, offering a competitive salary up to £28,000 depending on experience.

Qualifications

• Experience in customer service, purchasing or a similar coordination role, ideally within retail or supply chain.
• Comfortable juggling multiple tasks and adapting in a busy environment.
• Confident in communicating with clients and suppliers.

Responsibilities

• Act as a central point of contact for clients and suppliers.
• Handle incoming queries efficiently and build strong relationships.
• Monitor inventory and arrange timely replenishment.
• Prepare accurate updates and reports for management and clients.

Skills

Customer service experience

Organisational ability

Relationship building skills

Technical confidence

Tools

IT systems

Job description

Client Operations Coordinator
Cardiff
Up to £28,000 DOE

Are you ready to join a specialist organisation recognised for providing exceptional service and smooth project delivery to major brands?

Our long standing partner, an industry leader in end to end retail solutions, is growing its Support function and now seeks a Client Support Coordinator to work alongside a Senior Account Manager on a key, high value client account. With a reputation for quality, efficiency and sustainable practices, this business supports major retailers with everything from product sourcing to coordinated distribution.

The Role

You will act as a central point of contact for both clients and suppliers, ensuring day-to-day operations run seamlessly. Your responsibilities will include:

• Client Support: Handling incoming queries efficiently while building trust and strong working relationships.
• Stock Coordination: Monitoring inventory, anticipating requirements and arranging timely replenishment.
• Supplier Liaison: Sourcing products at competitive prices from pre‑vetted suppliers and ensuring agreed lead times are met.
• Reporting & Administration: Preparing accurate updates and reports for your manager, the client and internal teams.

Qualifications

• Background Experience: Experience in customer service, purchasing or a similar coordination role, ideally within retail, manufacturing or supply chain environments.
• Organisational Ability: Comfortable juggling multiple tasks and adapting quickly in a busy environment.
• Relationship Skills: Confident in communicating with clients and suppliers and maintaining positive partnerships.
• Technical Confidence: Good IT and analytical skills with the ability to pick up systems quickly.

If you're looking to join a respected, stable business with strong values and long‑term client relationships, we'd love to hear from you.