Client Onboarding Lead

Pro-Tax Recruitment; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading Professional Services firm is seeking a Senior Client Onboarding Leader based in Birmingham or Liverpool. You will own and manage the client onboarding process, setting strategic direction to ensure high-quality service. The ideal candidate will have strong experience in leading onboarding functions within large organizations and will possess excellent stakeholder management skills. This role offers the opportunity to drive change and enhance efficiency in the onboarding strategy.

Qualifications

• Strong experience in leading the end-to-end client onboarding function at a large matrix organisation.
• Experience in managing a large team of specialists.
• Experience within a professional services environment is desirable.

Responsibilities

• Own and manage the centralised onboarding process.
• Set the strategic direction for the client onboarding function.
• Define and create the end-to-end client onboarding strategy.

Skills

Change management

Stakeholder management

Strategic thinking

Project and programme management

Job description

Overview

Senior Client Onboarding Leader - Birmingham or Liverpool (Reporting directly to c-suite)

What\'s great about the role?

• Work for one of the leading Professional Services firms


• Own and manage the centralised onboarding process


• Be responsible for setting the strategic direction for the client onboarding function


• Own, define and create the end-to-end client onboarding strategy ensuring a 1st class and high quality client service and experience


• Ability to drive change management and lead on transformation opportunities to drive efficiency without sacrificing quality

Who are we looking for?

• Someone who is keen to effect change in order to ensure that the client onboarding process and strategy is best in class


• Strong experience in leading the end-to-end client onboarding function at a large matrix organisation


• Experience within a professional services environment is desirable but not required


• A strategic and commercial thinker with excellent stakeholder management; both internally (Exec team, Heads of Business, General Counsel amongst others) and externally


• Able to manage a large team of specialists


• Experience in project and programme management

NB: The onboard...