Client Manager, GCG (GCS, 12 Month Secondment)

American Express; Brighton; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A multinational financial services corporation seeks a Client Manager to drive retention and growth within its customer portfolio. The role requires strong account management and sales experience, with an emphasis on fostering relationships at all levels. The ideal candidate will utilize a consultative selling approach to ensure satisfaction and achieve growth targets while collaborating with various internal teams. Comprehensive benefits and a supportive work environment are offered, reflecting the commitment to employee well-being.

Benefits

Competitive base salaries

Bonus incentives

Comprehensive medical benefits

Qualifications

• Previous account management or sales experience.
• Ability to work with internal departments and business units globally.
• Strong customer listening and consultative selling skills.

Responsibilities

• Support clients' global and local objectives using our products.
• Maintain a high level of customer satisfaction.
• Drive T&E and B2B growth demonstrating clear client value.

Skills

Customer Service

Client Expectations

Account Management

Client Relationships

Service Delivery

Job description

How will you make an impact in this role

At American Express our culture is built on a 175-year history of innovation shared values and Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues. As part of Team Amex youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills develop as a leader and grow your career.

Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express.

GCS is a truly global service provider offering corporate payment and expense management solutions throughout the world to some of the largest and most demanding corporate clients. The team has specialist expertise in account management client development implementation MI and management consultancy. Expense management is our core business. GCS invests heavily in its business and uses its expertise and innovation to maintain competitive leadership.

This Client Manager role is focused on driving retention and growth within a defined portfolio of existing GCG customers. This is achieved through the development of a close relationship with the customer base and focused challenger / consultative selling ensuring new opportunity identification and subsequent maximum account penetration.

Responsibilities include

• Supporting the clients global and local objectives by utilising our full suite of products and services.
• Maintaining a high level of customer satisfaction.
• Driving T&E and B2B growth demonstrating clear and differentiated client value thereby ensuring that the relationship is entrenched.
• Collaborating across all levels and divisions of American Express and the client to achieve mutually beneficial outcomes. Emphasis will be placed on ability to work across multiple levels within the clients organization to build and maintain business.

Critical Challenges

• Achieving charge volume / growth and retention targets that contribute to the GCG organisation.
• Understanding customer objectives and how to create win / win solutions.
• Management of account profitability
• Develop strong effective relationships with key business partners face to face and in a virtual environment.
• Self-management while maintaining strong productivity.

Minimum Qualifications

The role requires previous account management or sales experience and the ability to work with colleagues internal departments and business units globally. This position does not have direct reports.

• Demonstrable customer listening and challenger / consultative selling skills to assist positioning and delivering the GCG value proposition.
• Proven experience in : driving results customer focus relationship management developing winning strategies planning and organizational skills self-starting motivating others and collaboration.
• Experience influencing customers at all levels including Finance / Procurement Director and General Managers both virtually and in person.

Non-considerations for sponsorship

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

Benefits

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical dental vision life insurance and disability benefits (depending on location)
• Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.

Required Experience :

Manager

Key Skills

• Customer Service
• Client Expectations
• Client Requirements
• Client Support
• Action Plans
• Issue Resolution
• Account Management
• Client Relationships
• Service Delivery
• Client Service
• Client Satisfaction
• Client Management
• Procedures
• Service Level Agreements
• New Clients

Employment Type: Full-Time

Department / Functional Area : Sales

Experience : years

Vacancy : 1