Client Manager, ACS

OpenText; Reading; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global leader in information management is seeking an experienced Client Manager to join their Advanced Customer Services team in Reading, UK. The ideal candidate will manage subscription sales, collaborate cross-functionally, and have a strong fluency in German. With a focus on customer success, you will drive the sales cycle from qualification to close, ensuring customer needs are met efficiently.

Qualifications

• 3+ years of inside sales experience in enterprise software or subscription-based services required.
• Proven track record of closing mid-market to enterprise deals.
• Ability to navigate complex internal dynamics and engage multiple stakeholders.

Responsibilities

• Manage the entire sales cycle for ACS subscription offerings.
• Partner with Renewal Account Representatives and Customer Managers to develop leads.
• Maintain an accurate sales pipeline using Salesforce and actively prospect within assigned accounts.

Skills

Fluency in German

Sales Acumen

Extreme Customer Focus

Strong presentation skills

Tools

Salesforce

Job description

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OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

OpenText is seeking an experienced Client Manager to be part of an exciting new team – Advanced Customer Services (ACS). This role requires the candidate to have fluency in German.

You will play a pivotal role in the success of the team by managing a high-velocity, high-touch sales motion. You will work closely with Renewals and Customer Management teams to drive growth through net-new ACS subscriptions, cross-sell and upsell opportunities.

KEY RESPONSIBILITIES

• Drive Subscription Sales: Manage the entire sales cycle for ACS subscription offerings—from qualification through to close—focusing on annual support packages.
• Collaborate Cross-Functionally: Partner with Renewal Account Representatives (RARs), Customer Managers (CMs), and Account Executives (AEs) to identify and develop sales-qualified leads.
• Pipeline Management: Maintain an accurate and up-to-date sales pipeline using Salesforce (SFDC); qualify leads passed via the lead share model and actively prospect within assigned territories/accounts.
• Customer Consultative Engagement: Conduct discovery sessions, deliver value-based pitches, and align ACS offerings with customer goals such as uptime, system health, proactive planning, and IT resource augmentation.
• Quota Accountability: Achieve or exceed monthly and quarterly revenue targets through effective territory management and customer engagement.
• ACS Champion: Serve as a subject matter expert and advocate for ACS offerings, reinforcing the value of proactive support and premium services.

WHAT YOU NEED TO SUCCEED

• Languages: Fluency in German is required; additional languages are a plus (French).
• Experience: 3+ years of inside sales experience, preferably in enterprise software or subscription-based services.
• Sales Acumen: Proven track record of closing mid-market to enterprise deals with a focus on support services, value selling, and solution positioning.
• Collaboration: Demonstrated success working in a matrixed sales environment; able to navigate complex internal dynamics and engage multiple stakeholders.
• Extreme Customer Focus: Prioritise customer success at every stage of the sales process by understanding their operational needs, business objectives, and pain points. Act as a trusted advisor by offering relevant ACS solutions that improve customer outcomes, adoption, and satisfaction.
• Communication: Strong presentation and negotiation skills, both written and verbal, with an ability to influence technical and business audiences.
• Tools: Proficiency in CRM systems (Salesforce preferred) and virtual engagement platforms.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [e-mail]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.