Client Manager

Acquis; Newport; On-site; GBP 35,000 - 55,000; Full time

Job summary

An international insurance broker in the UK is seeking a Client Manager to lead client onboarding, manage accounts, and deliver insights. The ideal candidate has proven account management experience in leasing or insurance, excels in analytical tasks, and possesses strong interpersonal skills. This role involves building client relationships and identifying business opportunities, with a supportive team environment and numerous employee benefits including generous leave, a bonus scheme, and healthcare.

Benefits

25 days’ Annual Leave

Bonus Scheme based on performance

Company Pension Scheme

Private Medical Healthcare

Group Life Insurance

Employee Assistance Programme

Cycle to Work Scheme

Enhanced Maternity & Paternity Benefits

Long service awards

Qualifications

• Proven experience within a client/account management role.
• Experience within leasing/insurance/financial services is advantageous.
• Ability to work as part of a team and independently.

Responsibilities

• Act as a leading point of contact for a designated client base.
• Oversee production and distribution of quality reporting.
• Identify and execute additional revenue opportunities.

Skills

Client/account management experience

Proficient in Microsoft Excel

Analytical skills

Presentation and training delivery

Problem-solving

Time management

Job description

Acquis is an established and fast-growing international insurance broker providing equipment insurance solutions for leasing and asset finance companies in the UK, EU and US. We deliver high-value outsourced insurance management programmes to a specialist client base, operating in a low-volume, high-value sales environment where quality, high services standards and client partnership drive our success.

In May 2023, Acquis was acquired by NSM Insurance Group (rebranded in 2025 as Ignyte Insurance), a leading speciality insurance provider headquartered in Philadelphia. We are adding to our commercial team of ambitious and proactive individuals to grow our business with the aim of becoming market leader. It is an extremely exciting time to join Acquis as we pursue our growth strategy, and the successful candidate will be integral to that success.

Joining Acquis means becoming part of a dynamic, collaborative, and forward-thinking organisation that values continuous improvement. We work together in a supportive and inclusive environment where every employee feels included and valued, we recognise that our current and future success is dependent on our greatest asset, our people.

The Opportunity

Acting as a trusted partner and primary point of contact, the Client Manager is responsible for successful client onboarding, ongoing account management, data-driven insight generation, and continuous improvement.

If successful, you will play a key role in strengthening client relationships, identifying commercial opportunities, and supporting Acquis’s growth strategy through exceptional service delivery, collaboration with internal teams, and proactive client engagement.

Key Responsibilities

• To act as a leading point of contact to a designated client base (UK) building and maintaining strong relationships with existing clients
• Acting as a lead on new client implementations
• Oversee the production and distribution of quality, accurate reporting internally and externally
• Use analytical and excel skills to review new and existing data, analyse and understand client data portfolios to identify needs and potential business opportunities
• Design and deliver product training programs to clients at all levels within their business
• Identify and execute additional revenue opportunities to support the objectives of the wider commercial team
• Support the commercial development and management of designated client accounts
• To become an expert on Acquis’s products and gain an in-depth knowledge of the European leasing industry
• Work closely with all departments to contribute towards the execution of client needs, corporate objectives and projects.

Skills, Knowledge & Experience Required

• Proven experience within a client/account management role
• Experience within leasing/insurance/financial services would be advantageous
• Confident in delivering presentations and training sessions
• Ability to work as part of a team and alone on own initiative
• Ability to build rapport with internal and external stakeholders at all levels within a business
• Flexible and self-motivated approach
• Must be analytical and have an acute attention to detail
• Excellent problem-solving skills with a positive attitude towards change
• Solid organisational and time management skills
• Proficient in Microsoft Office applications, especially Microsoft Excel
• Must be willing to travel within the UK in order to meet with clients

Employee Benefits

• 25 days’ Annual Leave (with the option to buy and sell more)
• Bonus Scheme based on performance
• Company Pension Scheme – 5% employee and employer contributions
• Private Medical Healthcare
• Group Life Insurance (4x basic annual salary)
• Employee Assistance Programme
• Cycle to Work Scheme
• Access to Occupational Sick Pay
• Enhanced Maternity & Paternity Benefits
• Comprehensive Performance and Development Framework
• Social Events Committee
• ‘Refer a friend’ bonus scheme (£1,000 per referral)
• Long service awards.