Client Manager

Prospections (International) Limited; Ipswich; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A growing insurance brokerage in Ipswich is seeking a Client Manager to manage a portfolio of commercial insurance clients. Responsibilities include renewal negotiations and maintaining regular contact with customers. Ideal candidates will have experience in Commercial Insurance and strong customer service skills. The role supports hybrid working between home and the office.

Qualifications

• Experience managing a portfolio of business customers in Commercial Insurance.
• Capable of handling renewal negotiations and claims notifications.

Responsibilities

• Handle a portfolio of business customers.
• Responsible for renewal negotiations with insurers.
• Regularly contact customers to address their needs.

Skills

Excellent customer service skills

Strong work ethic

Calmness under pressure

Commercial Insurance experience

Job description

This is a 360 degree role where you'll be looking after existing Commercial Insurance Clients and also taking New Business enquiries and supporting them throughout their Insurance lifecycle.

This is a busy environment where you'll be working as a Client Manager dealing with a wide range of business clients and looking after all of their Insurance requirements.

Our expanding and growing Broking client is looking to recruit another Account Handler into their Commercial team because of internal promotion.

This is a role that can be performed on a hybrid basis, working at home and in the office, but also occasionally visiting Clients.

The Main Responsibilities Of The Client Manager Role Include:

• Handling your own portfolio of business customers
• Responsible for all aspects of their account including:
• Renewal negotiations with insurers
• Changes in risk
• Claims notification (there is a separate claims handling team)
• Regular contact with your customers
• Using specialist insurance broking software and electronic trading facilities

Commercial classes of business to be handled as Client Manager include:

• Small to medium commercial combined risks
• Shops, offices and property owners
• Tradesman's liability
• Small fleet
• Goods vehicles

To Be a Successful Client Manager You Will Demonstrate:

• Excellent customer service skills
• Strong work ethic
• Calmness under pressure
• Commercial Insurance experience

Working hours are 9am to 5pm, Monday to Friday