Client Manager

QBE; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance company in London is seeking a Client Manager to manage portfolios and build strong client relationships. This role involves coordinating strategies and internal stakeholders to meet client needs effectively. The ideal candidate has strong communication skills, a proven track record in client engagement, and an entrepreneurial mindset. This position offers a hybrid work model with comprehensive benefits.

Benefits

30 days holiday a year

Flexible working hours

Pension contributions

Private medical insurance

Family friendly policies

Short term remote work abroad

Cycle-to-Work scheme

Qualifications

• Experience in client engagement with a focus on relationship building.
• Ability to develop and execute client engagement strategies.
• Proven negotiation and influencing skills.

Responsibilities

• Manage a portfolio of identified clients, ensuring engagement strategies are executed.
• Lead cross-functional teams to develop engagement strategies.
• Monitor progress towards objectives and communicate effectively with clients and brokers.

Skills

Communication

Customer Service

Strategic Management

Stakeholder Management

Critical Thinking

Job description

Primary Details

Time Type: Full time

Worker Type: Employee

Client Manager

London

Permanent (Hybrid)

The Opportunity

Following a period of sustained growth and further investment in the ‘major client’ segment we are interested in speaking with individuals who have the experience, drive and ambition to join our Client Engagement Team and help build on this success and further develop QBE’s capabilities and proposition.

The team are responsible for leading all aspects QBE’s relationship with some of our largest clients and prospects here in Europe and are a fundamental component of our value proposition.

As a Client Manager you will support the co‑ordination of a client management methodology across European Operations (EO), ensuring individual client needs are consistently met. You will assist with the development of value propositions/solutions across EO that address the varied needs and risks of our clients (new & existing) to ensure any engagement is supporting business risk and profitability criteria set by Divisional leadership.

Your new role

• Manage own portfolio and demonstrate strong client engagement of identified EO clients, coordinating internal stakeholders and ensuring implementation of a client engagement strategy.
• Lead multi-disciplined QBE teams in the planning, development and execution of engagement strategies for identified clients, including;
• Chairing and participating in account planning meetings aligned to the agreed EO client management methodology
• Ensuring client and broker communication is effective and supports the QBE strategy and objectives
• Monitoring progress and performance towards achieving agreed objectives
• Provide leadership in QBE’s bid process for new business, renewals, and jeopardy situations, ensuring clear understanding of client and broker objectives, managing stakeholder involvement, and maintaining communication.
• Lead the creation of client reports and collateral, articulating the QBE proposition.
• Manage broker and client feedback, address requirements and issues, and implement remedial actions.
• Liaise with the Broker Distribution team to ensure consistent engagement with our Major Trading Partners
• Assist the Client Executives with more complex clients to gain experience in non-conventional programmes, non-standard structures, differing QBE propositions
• Support the component parts of the Insurance Division acting as an advocate within QBE for strategic client initiatives and change programmes
• Assist with the creation and development of material and collateral for sales and marketing purposes
• Co‑ordinate, manage and/or participate in client forums, seminars & events aligned to EO strategy
• Establish a network of relationships across EO to facilitate efficient delivery of the agreed client management methodology, enhanced sharing of knowledge and information
• Actively participate in and contribute to ad hoc projects and strategic initiatives which support achievement of business goals.
• Understand how the key insurance products underwritten by QBE operate and have an ability to articulate this with real‑life examples
• Actively undertake personal development to ensure up to date knowledge and skills.
• When working alongside colleagues establish clear accountabilities and expectations for delegated tasks

About you

• High level of pace, drive and positive energy to get the job done
• Strong engagement skills and actively looks to partner with colleagues at all levels
• Able to contribute to the development of strategies for the medium and long term
• Able to negotiate, persuade and influence both directly and indirectly
• Excellent communication skills both written and verbal, including creative writing of reports
• Networking and business development skills
• Highest levels of integrity
• Team player
• Strong relationship building capability
• Entrepreneurial mindset
• ‘Self‑starter’, curious, confident and tenacious
• Having the right to work in the UK is a requirement for this role.QBE may consider sponsorship at its discretion.

Why QBE? At My Best

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation https://qbeeurope.com/careers/flex-qbe/.

With more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down‑to‑earth, passionate, and kind.

To find out more visit our careers website.

At My Best - QBE Benefits

You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. For UK ONLY: As well as the benefits below we also offer an extensive choice of other options to suit you!

• 30 days holiday a year with the option to buy up to 2 additional days.
• Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part‑time, job share and compressed hours.
• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
• Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
• Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
• Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
• Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net‑zero goal to achieve year‑on‑year reductions in carbon footprint, by investing more in green businesses than the broad market, so your savings are looking after the planet’s future, as well as your own.
• Cycle‑to‑Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.

To find out more visit our Reward Page

QBE Awards

Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include;

Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year,

Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance

AXCO Global Insurance Awards 2024 Winner: Network Management of the Year

Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer

UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year

Working Dads Employer Awards 2023 Winner: Parental Policies Award

Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee

You can view all our awards here

Inclusion of Diversity

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page

Accessibility

Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware.

ESG & Sustainability

At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net‑zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative, sustainable, and impactful solutions. For further information regarding QBE’s sustainability targets, including our net‑zero pledges and inclusion of diversity targets, and our award‑winning impact investment initiative ‘Premiums4Good’, please visit our Sustainability homepage and read our latest Sustainability Report

What next?

If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.

We believe this is our moment – what if it was yours too?

APPLY NOW and let’s make it happen!

Skills:

Communication, Critical Thinking, Customer Service, Distribution Management, Intentional collaboration, Managing performance, Portfolio Analysis, Portfolio Management, Process Improvements, Professional Networking, Revenue Growth, Risk Management, Stakeholder Management, Strategic Management, Team Management

Application Close Date: 16/11/2025 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.