Client Liaison Executive

Aldrich & Company Limited; Greater London; Hybrid; GBP 40,000 - 46,000; Full time

Job summary

A leading SaaS provider in Greater London is seeking a Client Liaison Executive. This hybrid role focuses on delivering high-quality service to clients, managing inbound enquiries, and supporting sales communications. The ideal candidate will have experience in a client-facing role and will be a confident communicator able to handle senior stakeholders. Join a dynamic team that's committed to achieving successful outcomes for clients and thrive in a fast-paced environment.

Benefits

Benefits package

Hybrid work environment

Qualifications

• Experience in a client-facing or coordination role.
• Able to deliver a high-touch, client-friendly experience.
• Clear, warm communicator who thrives in a fast-paced environment.

Responsibilities

• Act as the first contact for all inbound enquiries across email and website.
• Book meetings directly into team diaries with speed and accuracy.
• Maintain immaculate CRM records and provide weekly visibility on inbound activity.

Skills

Client-facing experience

SaaS exposure

Relationship-building

Organizational skills

Communication skills

Job description

Client Liaison Executive, SaaS, City

£40,000 + benefits | Hybrid (3/2)

22685

Do you have experience in a client-facing, relationship-building role in financial/professional services?

Are you a confident communicator with high EQ and the ability to engage with senior executives to help increase business?

Our client is at the cutting-edge of SaaS and due to an exciting period of growth, they are looking for a dynamic Client Liaison Executive to focus on successful outcomes for their clients.

If you are motivated by providing truly excellent service for your clients, we’d love to hear from you. The environment is buzzing and full of bright minds, open to spotting and sharing ideas. This role is ideal for someone who brings warmth, efficiency and assurance to every interaction.

What you’ll be doing day to day:

• Acting as the first contact for all inbound enquiries across email, website and referral channels
• Responding swiftly and professionally, qualifying needs and directing prospects appropriately
• Booking meetings directly into team diaries with speed and accuracy

• Supporting outreach campaigns and follow-ups across the sales team
• Drafting intro emails, call summaries and personalised messages
• Identifying warm leads from events, webinars and partner activity
• Ensuring timely internal communication so no opportunity is missed

• Anticipating needs across the sales cycle and ensuring materials and preparation are complete
• Maintaining immaculate CRM records and providing weekly visibility on inbound activity and conversion
• Supporting logistics for webinars, roundtables and sales-led events

The skills you need to bring:

• Experience in a client-facing or coordination role
• Exposure to SaaS, B2B or professional services environments preferred
• Able to deliver a high-touch, client-friendly experience
• Confident handling senior stakeholders and sensitive information
• Exceptionally organised, detail-focused and proactive
• Clear, warm communicator who thrives in a fast-paced environment
• Comfortable with CRM systems, scheduling tools and modern digital workflows
• A natural relationship-builder with a service-led, collaborative mindset