Client Implementation Manager

Hyperlayer; Greater London; On-site; GBP 110,000 - 135,000; Full time

Benefits offered by this job

Performance-based bonus

25 days annual leave + Birthday day +

Bank holidays off + tenure day

Critical illness and life insurance

AXA Health Insurance

Cycle-to-work

Referral bonus

Nursery scheme

Job summary

Hyperlayer is building a Client Implementation function in London. We are hiring two Client Implementation Managers to own the post-sale technical delivery end-to-end—from contract signing through integration, UAT, go-live and steady-state BAU.

You will be the technically credible face of Hyperlayer's delivery to Tier 1 financial institutions, leading discussions, challenging engineering plans, and collaborating with senior client architects and operations leads.

Qualifications

• 10+ years managing complex, technical, client-facing delivery programmes in payments, banking, fintech, or B2B SaaS integrations.
• Proven track record of delivery to Tier 1 financial institutions or major regulated clients.
• Comfortable reading and interrogating API specs, understanding integration patterns, and challenging plans constructively.
• Experience with cloud environments and containerised services in production payments contexts.
• Active use of AI tools for documentation, risk synthesis, or client communication.

Responsibilities

• Own end-to-end client implementations from kickoff to go-live and BAU.
• Act as the primary technical contact for Tier 1 institutions, translating requirements into deliverables.
• Lead technical discovery, integration planning, and API integration discussions with client teams.
• Coordinate releases with internal Tech Delivery and Engineering to ensure client readiness.

Skills

Client delivery management

Banking fintech expertise

API integration knowledge

Stakeholder management

Cloud platforms familiarity

AI tooling experience

Tools

AWS

GCP

Azure

Jira

Confluence

Datadog

Job description

About Hyperlayer

Hyperlayer is a B2B product company, building a platform to revolutionise the world of payments. Hyperlayer transforms digital wallets into smart wallets that change the way people, and businesses, spend money. Wallets powered by Hyperlayer let consumers withdraw money from multiple accounts with a single tap, for a specific purpose.

Our platform enables capabilities such as connecting specific accounts with targeted brand spending, it gives merchants and customers access to cutting-edge rewards, and since spending is social, Hyperlayer supports group saving, sharing and spending. All in one platform.

Hyperlayer is working with large retailers and financial institutions. Our product introduces innovation to these industries to create solutions: helping consumers, families, and groups improve their financial wellbeing by making their money go further.

Team

Engineering

Location

Paddington, London

Employment status

Full-time, Permanent

Reporting to

Client Programme Director

Working week

Monday-Friday

About The Role

We are building out our Client Implementation function and hiring two Client Implementation Managers to own the post-sale technical delivery experience end-to-end – from contract signature through integration, UAT, go-live and into steady-state BAU.

This is not a coordination role. You will be the technically credible face of Hyperlayer's delivery to Tier 1 financial institutions – expected to lead technical discussions, challenge engineering plans constructively, and hold your own in rooms with senior client architects, integration engineers, and operations leads.

You will join at the formation of the function, shape how we implement clients at scale, and work closely with our internal Tech Delivery and Engineering teams. If you thrive on complexity, move fast, and can build structure where none yet exists – this is the role.

What You'll Do

Client Delivery Ownership

• Own end-to-end delivery of client implementations – kick‑off, technical integration, UAT, go-live, and handover to BAU – across multiple concurrent programmes.
• Act as primary point of contact for client technical and operational stakeholders at Tier 1 institutions, translating complex requirements into clear internal deliverables.
• Build trusted‑advisor relationships with client tech leads, integration engineers, and operations counterparts – credible enough to push back on unrealistic asks and pragmatic enough to find a path through.
• Support pre‑sales activity where needed – scoping calls, technical Q&A, and implementation timelines for prospective clients.

Technical Leadership

• Lead technical discovery and integration planning sessions with client engineering teams, covering API integration patterns, authentication, data flows, and environment sequencing.
• Review and interrogate API specifications, integration designs, and release dependencies – identifying gaps and risks before they become problems.
• Coordinate releases with our internal Tech Delivery and Engineering teams, sequencing client‑impacting changes and ensuring nothing reaches a client before it is ready.
• Apply working knowledge of cloud infrastructure (AWS, GCP or Azure), containerised services, and API‑driven integration to hold technically credible conversations with both client and internal engineering teams.
• Leverage AI tooling actively in your day-to-day delivery – whether for status synthesis, risk analysis, documentation generation, or client communication – and contribute to how we embed AI into our implementation practice as we scale.

Governance & Programme Discipline

• Run disciplined project governance across all active engagements: RAID logs, status reporting, change control, scope management, and escalation paths.
• Partner with Tech POs to ensure client‑driven requirements are well‑defined, tracked through engineering delivery, and clearly communicated back to the client.
• Continuously improve our implementation playbook, templates, and tooling as the function scales.

What We're Looking For

Essential

• 10+ years managing complex, technical, client-facing delivery programmes in payments, banking, fintech, or B2B SaaS integrations.
• Proven track record of delivery to Tier 1 financial institutions or major regulated clients – you know what it means to manage a relationship with a large bank's technology and operations teams.
• Demonstrably technically strong: comfortable reading and interrogating API specifications, understanding integration patterns (REST, OAuth, webhooks, event‑driven architectures), sequencing release dependencies, and challenging engineering plans constructively. You do not need to code, but you need to keep up – and contribute – in the room.
• Practical familiarity with cloud environments (AWS, GCP, or Azure) – understanding how containerised services, managed infrastructure, and cloud‑native integrations work in a production payments context.
• Active, demonstrable use of AI tools in a professional delivery context – this could be for documentation, risk synthesis, client communication, status reporting, or tooling automation. We are building an AI‑native delivery function and expect our team to lead by example.
• Excellent written and verbal communication – able to write a status update a CISO will read, run a steerco with a difficult Tier 1 client, and translate engineering nuance into plain language and back again.
• Proven ability to run several concurrent complex client programmes simultaneously – strong personal organisation, pragmatic prioritisation, and the resilience to maintain momentum when plans change at short notice.
• Track record of partnering with Product and Engineering as equals – shaping requirements, not just relaying them.
• Comfort with startup realities: imperfect tooling, evolving processes, and the expectation that you will help fix what is broken rather than wait for someone else to.

Desirable

• Direct experience with payments rails, card schemes (Visa, Mastercard), BIN sponsorship, digital wallet provisioning (Apple Pay, Google Pay), or card processor platforms such as Marqeta.
• Experience standing up an implementation function or delivery playbook from scratch.
• Exposure to regulated environments – FCA, EMI, banking partner governance – and the constraints they bring to release windows and change management.
• Formal project or programme certifications (PMP, PRINCE2, ITIL) – useful context but secondary to how you actually operate.
• Hands‑on with Jira, Confluence, Rootly, Datadog, or equivalent modern delivery and observability tooling.

What Sets the Right Candidate Apart

The Strongest Candidates Will Be Able To Demonstrate

• A specific example of leading a technically complex integration discussion with a senior client engineering team – and what they personally contributed beyond facilitation.
• How they have used AI tooling to materially change how they work, not just as a novelty.
• What they built, created, or improved in a previous role that didn't exist before they arrived.
• A track record of delivery in environments where the stakes were real – live production systems, regulated clients, money movement, or critical infrastructure.

We will not be offering UK work visa sponsorship for these roles. Candidates will need an existing non-sponsored right to work in the UK.

Working at Hyperlayer

At Hyperlayer we are proud of our in-office culture. It makes a real difference to the working atmosphere and maximises collaboration in and across teams. This is critical to how we work and learn. Also, we think it makes for a great workplace!

We value our team and are proud to offer some great benefits:

• A performance-based employee bonus scheme.
• 25 days annual leave plus bank holidays, a day off on your birthday, and an additional day per year of tenure to a maximum of 30.
• Critical illness and life insurance cover.
• AXA PPP Health Insurance, including gym offers.
• Cycle-to-work scheme.
• Referral bonus scheme.
• Workplace nursery scheme

Equity, diversity, and inclusion

Hyperlayer’s mission is to make a positive impact on people’s lives, making it easier for everyone to manage their money.

Hyperlayer’s commitment to equity, diversity, and inclusion is a key part of this; it helps us better serve our customers, employees, and business partners from every background.

We are constantly learning and striving to do better, and we expect all staff to actively take part in this process.

Data Privacy

As part of our recruitment process, Hyperlayer Limited collects and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use this data and to meeting our data protection obligations. To read more click here.