Client Handler

FinCred - Acrisure; Sevenoaks; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Benefits and holiday

Job summary

A leading insurance firm in Sevenoaks is looking for a Client Handler. You will manage client portfolios, ensure high retention rates, and liaise with insurers. Strong communication skills and experience in trade credit insurance are essential. This role offers a competitive salary and benefits package.

Qualifications

• Knowledge and experience within the insurance industry, particularly in the trade credit sector.
• Ability to work on multiple projects concurrently.
• Understanding of client confidentiality and discretion.

Responsibilities

• Manage a portfolio of clients and daily administration of broking accounts.
• Update client, insurer, and policy information in the system.
• Respond promptly to client queries and requests.

Skills

Excellent written and verbal communication skills

Strong IT and Microsoft Office skills

The ability to build, manage and develop relationships

Numerical skills

Strong problem-solving and analytical skills

Education

Experience in trade credit insurance

Job description

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The job holder will be required to carry out the following duties on a day to day basis. This list is not exhaustive and the job holder may be required to take on additional tasks from time to time, depending on operational needs.

• Management of a portfolio of clients and day-to-day administration of broking accounts as directed by the Managing Director
• Keep the system up to date by uploading and entering client, insurer, policy information and documents in line with our Data Protection and Compliance procedures
• Manage the renewal of existing customers and deliver high client retention rate
• Attend insurer and client meetings and liaise with insurers regarding policies
• Respond to day-to-day queries and requests from clients promptly to ensure first class and effective servicing of the client accounts
• Preparation of marketing material for submissions and placing promptly
• Deliver accurate advice and service to clients and act as a liaison between client and insurer
• Procurement of new business and new client enquiries
• Develop and grow portfolio in line with growth targets
• Ensure all client documentation is provided in line with Policies and Procedures
• Develop and improve knowledge of insurance industry and market changes and trends
• Develop knowledge of regulatory and compliance requirements for the industry
• Develop and maintain existing and new relationships within the market

Requirements:

Qualifications

• Experience in trade credit insurance is desirable

Technical Knowledge

• Knowledge and experience within the insurance industry particularly the trade credit sector
• Strong IT and Microsoft Office skills

Skills/Other

• Excellent written and verbal communication skills;
• The ability to build, manage and develop relationships;
• Numerical skills;
• Business and commercial awareness;
• The ability to plan and manage your time and to work on a number of projects concurrently;
• Strong problem-solving and analytical skills;
• The ability to work well in a team;
• Enthusiastic and confident;
• A flexible approach to work;
• An understanding of client confidentiality and how to be discreet;
• Administrative and IT skills;
• MS Teams call with Acrisure Talent Acquisition Partner
• Interview with hiring manager
• Interview with Senior Manager

What's in it for you?

• Competitive salary, benefits and holiday

About Us

FinCred is one of the UK's leading independent specialist trade credit insurance and surety bonding specialists. Our dedicated team works tirelessly to provide bespoke domestic and international insurance solutions, operating as an extension of your business, providing the partnership you need to grow.

We don't simply take on new clients, we build new lasting relationships.

FinCred is recognised by UK insurers as a specialist broker in trade credit risks. As an insurance intermediary we uphold our duty of care, skill and diligence when acting for our clients. FinCred is the trading name of Financial and Credit Insurance Services Limited, authorised and regulated by the Financial Conduct Authority (FCA).

Acrisure is a fast-growing fintech leader that operates a global insurance broker. The Company has grown from $63 million to $4.3 billion in revenue since 2013 and deploys the best of Human and Artificial Intelligence (AI) at scale to reimagine financial service product distribution. Acrisure employs over 14,000 employees across thirteen countries.

Led by co-founder, Chairman and CEO Greg Williams, Acrisure provides a broad array of insurance and financial related solutions, including commercial property and casualty, personal lines and employee benefits insurance, real estate services, cyber services and asset and wealth management. Acrisure's massively valuable, high margin distribution network combines the strength of trusted advisors with growth and efficiency enabled by AI.

Acrisure prides itself in achieving greatness through its people. We are a flat structure organisation that see the person behind the position. It's up to you to shape your career but we provide you with every tool that we can to help you get there.

We believe teams and solutions are made stronger through different perspectives, which is why we're committed to a culture of equality, diversity and inclusion.

At Acrisure we are committed to developing our people as we believe that investing in our employees is critical not only for their individual success but the success of the organisation. Through The Acrisure Academy (our learning system) we offer a variety of tailored courses and learning programs to enhance your skills and foster a culture of innovation. Additionally, we also offer ongoing professional development resources, coaching, and mentoring … by growing our people, we grow our business!

We are not partnering with agencies on any roles unless specified by the Talent Acquisition Team. Please do not send any unsolicited emails or InMail's with resumes/CV's as they will not be accepted or credited.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Insurance

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