Client Growth, Sales Operations Manager, EMEA

JLL; United Kingdom; Remote; GBP 90,000 - 120,000; Full time

Job summary

A leading real estate services company is seeking a Sr. Director of Sales Operations to provide strategic support for its Tech Sales organization. The role requires strong leadership skills and the ability to analyze data effectively to drive operational excellence. Candidates should possess a Bachelor's degree and have over 5 years of experience in sales operations. This position is remote based in London.

Benefits

Flexible working conditions

Career development opportunities

Qualifications

• 5+ years of experience in sales-related operations.
• Proven track record of success in operational excellence.
• Expertise in leading diverse teams through strategic planning.

Responsibilities

• Support core tech sales activities aligning with sales goals.
• Monitor and analyze sales performance metrics.
• Develop relationships with key stakeholders.

Skills

Sales operations effectiveness

Data analysis

Communication skills

Salesforce proficiency

Leadership

Strategic planning

Education

Bachelor's degree in Business Administration or related field

Master's degree preferred

Tools

Salesforce

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Description

This role is for the Sr. Director of Sales Operations for the Client Growth & Tech Sales organization. This Operations Partner role will be part of the Sales Operations & Planning team and will support key leaders across the EMEA Tech Sales & Tech Advisory teams. This role will provide strategic and operational support by partnering with sellers, advisors, and team leadership on key activities:

• Support core tech sales activities in alignment with annual tech sales goals and objectives
  • Drive forecasting process & partner with Sales team to improve forecast accuracy
  • Drive SFDC data hygiene processes
  • Monitor and analyze sales performance metrics to identify areas of improvement
  • Partner with leaders and Reporting & Analysis team to create sales & seller performance reporting and action plans
  • Support sellers sales play planning and execution
• Support Tech Advisory function in EMEA aligned with goals and objectives of Tech Advisory Function
  • Support advisory leadership in strategic planning
  • Monitor and analyze NPS & VOC performance metrics to identify opportunities for key clients
  • Support key stakeholder communication plans & deliverables
  • Develop and maintain relationships with key internal stakeholders and customers
  • Drive/support operational priorities as defined by sales leader
• Support EMEA tech partnerships team to achieve pipeline, sales and relationship goals (in alignment with global tech partnerships organization)
  • Managing some priority in-region partner relationships (i.e., IBM, ServiceNow, Eptura)
  • Executing in-region partner growth activities (i.e., co-selling workshops, QBRs, etc.)
  • Manage in-region priority escalations
  • Project managing strategic initiatives
  • Ensure deal registration processes are followed
• Provide business/strategy support for APAC/EMEA Tech Sales & Tech Advisory leader
  • Participate in strategic planning processes
  • Program manage priority strategic programs
  • Create senior executive communication packs/presentations to support overall business needs and priorities

Role Requirements

• Bachelor's degree in Business Administration, Sales, or a related field (Master's degree preferred).
• 5+ years experience and proven track record of success in sales-related operations and execution activities that support growth and operational excellence
• Flexibility to support APAC stakeholders/schedules as needed
• Advanced Salesforce skills
• Drive/support programs, priorities and asks from other groups that the sales and advisory teams are responsible for (marketing, operations, training, HR, etc.)
• Collaborate with other functions to streamline processes, fix issues and optimize activities.
• Share knowledge and successes with Sales Operations team so benefits & improvements are identified and driven globally
• Excellent leadership and communication skills, with the ability to influence and collaborate effectively with broad cross-functional teams to achieve growth & operational objectives
• Excellent executive communication skills in the following areas: creating senior executive storylines and talk tracks based on results & data; creating high-quality executive presentations (and driving the needed iterative, collaborative draft & review cycles); excellent verbal and written communications
• Excellent program management and deliverable creation skills
• Expertise leading diverse core teams through a strategic planning process toward a common goal
• Strong analytical skills with the ability to interpret data and generate actionable insights
• Extensive knowledge of sales processes, methodologies, and sales technology stack

Location

Remote – London, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email [e-mail] or call [phone] to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page. I want to work for JLL.

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