Client Experience & Beauty Sales Specialist

Thérapie Clinic; Ilford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading aesthetic clinic in the UK seeks a Client Experience and Sales Specialist to enhance client satisfaction and drive revenue growth. The role involves managing bookings, upselling services, and ensuring an exceptional client journey. Ideal candidates should be qualified beauty therapists with strong customer service experience. This position offers great perks like continuous training and uncapped commissions, set within a supportive and dynamic team environment.

Benefits

Continuous training and development

Uncapped commission

Staff discount

Qualifications

• Experience in client experience management or customer service is essential.
• Excellent communication and interpersonal skills required.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Deliver outstanding client service from first contact to follow-up.
• Proactively manage online reviews and resolve complaints.
• Maximise clinic efficiency through smart booking management.
• Drive consultations with upselling and meet KPIs.

Skills

Client experience management

Communication skills

Analytical abilities

Problem-solving skills

Task management

Education

Qualified Beauty Therapist

Job description

A leading aesthetic clinic in the UK seeks a Client Experience and Sales Specialist to enhance client satisfaction and drive revenue growth. The role involves managing bookings, upselling services, and ensuring an exceptional client journey. Ideal candidates should be qualified beauty therapists with strong customer service experience. This position offers great perks like continuous training and uncapped commissions, set within a supportive and dynamic team environment.