Client Experience and Sales Specialist- Bristol

Thérapie Clinic; Bristol; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading aesthetic medical clinic in Bristol is seeking a Client Experience and Sales Specialist to enhance client satisfaction and drive sales performance. The role involves delivering exceptional service, managing reviews, promoting consultations, and meeting KPIs. Candidates should be qualified Beauty Therapists with proven client management experience and strong communication skills. This position offers opportunities for development along with competitive commission structures.

Benefits

Continuous training and development

Annual leave

Uncapped commission

Staff discount

Qualifications

• Proven experience in client experience management or customer service.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Deliver outstanding client service from first contact to follow-up.
• Manage online reviews and resolve complaints efficiently.
• Maximise clinic efficiency through diary management.
• Drive and convert consultations with upselling.
• Meet KPIs for consultation success and client spend.

Skills

Client experience management

Customer service

Communication skills

Interpersonal skills

Analytical skills

Problem-solving abilities

Multi-tasking

Education

Qualified Beauty Therapist

Job description

CardHeading: [Join Thérapie to gain incredible earning potential and fast-track your career as a Client Experience and Sales Specialist!]

CardIntro: [Offer expert consultations, guide clients on their beauty journey, and enjoy amazing commission opportunities. Grow professionally in a fast-paced, rewarding environment where your success and development are always supported.]

About the Role

Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are delighted to be hiring for a Client Experience and Sales Specialist in our Bristol Clinic. In this very exciting new role at ThérapieClinic, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals and sales performance.

We want people to ‘Do their best work at Thérapie,’ and as part of the Clinic Team, you will be integral to creating that environment and culture. At Thérapie, we offer fantastic perks, including continuous training and development, annual leave, uncapped commission, staff discount, and many more wonderful benefits, which are listed at the end of the job specification!

Key Responsibilities

Client Satisfaction

• Deliver outstanding client service from first contact to follow-up

• Proactively manage online reviews and resolve complaints efficiently

Revenue Growth

• Maximise clinic efficiency through smart diary and booking management

• Manage stock accurately, including AWI deductions

Sales Performance

• Drive and convert consultations with strong upselling and cross‑selling

• Meet KPIs for consultation success, walk‑in conversions, and average spend

• Ensure a seamless check‑in/out journey for every client

AWI Performance & Growth

• Promote skin consultations and identify upsell opportunities via forms

• Track AWI stock, ensure clinical room standards, and handle client retention calls

Qualifications and Skills

• Qualified Beauty Therapist

• Proven experience in client experience management, customer service, or a similar role.

• Excellent communication and interpersonal skills.

• Strong analytical and problem‑solving abilities.

• Ability to manage multiple tasks and priorities in a fast‑paced environment.