Client Experience and Sales Specialist- Brent cross

Therapie Clinic; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading aesthetic medical clinic in Greater London is hiring a Client Experience and Sales Specialist to enhance client satisfaction and achieve sales goals. The role involves delivering outstanding client service, managing consultations, and promoting services effectively. Ideal candidates should have proven experience in customer service, excellent communication skills, and the ability to excel in a fast-paced environment. We offer fantastic perks including continuous training, uncapped commission, and staff discounts.

Benefits

Continuous training and development

Annual leave

Uncapped commission

Staff discount

Qualifications

• Proven experience in client experience management or customer service.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Deliver outstanding client service from first contact to follow-up.
• Maximise clinic efficiency through smart diary management.
• Drive and convert consultations with upselling and cross-selling.
• Ensure a seamless check-in/out journey for every client.

Skills

Client experience management

Customer service

Communication skills

Analytical skills

Problem-solving skills

Job description

Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are delighted to be hiring for a Client Experience and Sales Specialist in our Brent Cross Clinic. In this very exciting new role at Thérapie Clinic, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals and sales performance. We want people to 'Do their best work at Thérapie,' and as part of the Clinic Team, you will be integral to creating that environment and culture. At Thérapie, we offer fantastic perks, including continuous training and development, annual leave, uncapped commission, staff discount, and many more wonderful benefits, which are listed at the end of the job specification!

Client Satisfaction

• Deliver outstanding client service from first contact to follow-up
• Proactively manage online reviews and resolve complaints efficiently

Revenue Growth

• Maximise clinic efficiency through smart diary and booking management
• Manage stock accurately, including AWI deductions

Sales Performance

• Drive and convert consultations with strong upselling and cross-selling
• Meet KPIs for consultation success, walk-in conversions, and average spend
• Ensure a seamless check-in/out journey for every client

AWI Performance & Growth

• Promote skin consultations and identify upsell opportunities via forms
• Track AWI stock, ensure clinical room standards, and handle client retention calls

Qualified Beauty Therapist

• Proven experience in client experience management, customer service, or a similar role.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple tasks and priorities in a fast-paced environment.