Client Executive

The Ardonagh Group; Norwich; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading insurance brokerage in Norwich is seeking an Insurance Account Handler to manage client portfolios and build strong relationships. You will have a Monday to Friday schedule, receive a competitive salary, and enjoy hybrid working. The ideal candidate will have a strong background in the insurance industry and a proactive attitude. Benefits include 26 days holiday, career progression opportunities, and professional qualifications support.

Benefits

26 days holiday plus bank holidays

Career progression opportunities

Professional qualifications support

Pension scheme

24/7 wellbeing support

Paid volunteering day

Spotlight Awards

Qualifications

• Experience in the insurance industry is a must.
• Positive, proactive attitude required.
• Willing to learn qualifications like CII or ACII.
• Confidence in communication over phone and face-to-face.
• Collaborative spirit needed for a fast-paced environment.
• Integrity and honesty essential in the regulated industry.

Responsibilities

• Manage a designated portfolio of clients.
• Build strong client relationships.
• Support clients with their insurance needs.
• Contribute to business income and growth targets.
• Demonstrate client care and retention.

Skills

Insurance industry experience

Positive, proactive attitude

Confidence in communication

Curiosity and a willingness to learn

Collaborative spirit

Integrity and honesty

Job description

Ready for Your Next Big Career Move in Insurance?

Join Our Friendly Team in Norfolk as an Insurance Account Handler.

Are you experienced in the insurance industry and looking for a new challenge? We’ve got an exciting opportunity for you to become part of the UK’s largest independent insurance broker, right here in Norwich.

As an Insurance Account Handler, you’ll enjoy a Monday to Friday schedule (yes, weekends off!), a competitive salary based on your experience, and a generous bonus structure. Plus, you’ll benefit from our flexible and hybrid working options—because we know the 9–5 doesn’t suit everyone.

What You’ll Be Doing

You’ll be the go-to person for a designated portfolio of clients, building strong relationships and supporting them with their insurance needs. Provide meaningful contribution to the business’s income and growth targets. Contribute to a strong, engaged team environment. Demonstrate a strong commitment to client care and retention in all elements of client service within your control.

What We’re Looking For

We’re open to diverse backgrounds, but here are a few essentials:

• Insurance industry experience is a must.
• A positive, proactive attitude and a drive to deliver the best client experience.
• Curiosity and a willingness to learn—we’ll support you with qualifications like CII or ACII.
• Confidence in communication, both over the phone and face-to-face.
• A collaborative spirit and the resilience to adapt in a fast-paced environment.
• Integrity and honesty—essential in our regulated industry and valued in our culture.

What You’ll Get in Return

• 26 days holiday plus bank holidays
• Career progression opportunities across our group
• Professional qualifications to boost your career
• Pension scheme for your future
• 24/7 wellbeing support
• Paid volunteering day to give back to your community
• Spotlight Awards to celebrate our brightest stars

Ready to take the next step? Apply today and one of our team members will be in touch.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.

Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.