Client Executive

Thomson Reuters; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid Work Model

Career Development

Industry Benefits

Job summary

Thomson Reuters is seeking a Client Executive – Small Law to protect and grow revenue across a large portfolio of small law firm customers. You will advocate for value, drive adoption of AI-powered solutions, and coordinate with Sales and Customer Success to deliver a seamless experience.

You will act as a trusted advisor, prioritizing risks, identifying upsell opportunities, and helping clients achieve measurable outcomes while championing Thomson Reuters’ role in transforming legal work

Qualifications

• Proven experience in account management, customer success, or sales in a B2B environment.
• Experience in legal, SaaS, or professional services is a plus.
• Strong organizational skills for managing a large portfolio of accounts.
• Data-driven with ability to use risk/usage data to prioritise time and effort.

Responsibilities

• Own retention and risk prioritization across a large book of law firm customers using risk data and health indicators.
• Identify upsell opportunities within existing customers and align Thomson Reuters solutions to client goals.
• Drive adoption of AI solutions and embed Thomson Reuters products into client workflows.
• Partner with Sales Executive to ensure smooth onboarding for new customers.
• Maintain accurate account and pipeline data in CRM systems for reporting and forecasting.
• Meet or exceed activity KPIs while managing a high-volume book of business.
• Develop product stickiness by deepening usage across customer workflows.
• Collaborate cross-functionally with New Business, Customer Success, Product, and Marketing.
• Stay curious about customer needs, market trends, and competitor activity to inform strategy.

Skills

Relationship management

Consultative selling

Cross-functional collaboration

Data-driven

Tools

CRM software

Job description

About The Role

Thomson Reuters is looking for a dynamic and customer-focused

Client Executive – Small Law

About The Role

Thomson Reuters is looking for a dynamic and customer-focused Client Executive – Small Law to join our growing Small Law sales team. This role is central to protecting and growing revenue across a large portfolio of small law firm customers, while championing the adoption of Thomson Reuters' newest AI-powered solutions that are transforming how legal professionals work.

You will act as a trusted advisor to your customer base — combining relationship management, risk-based prioritization, and consultative selling to ensure customers realize the full value of their Thomson Reuters solutions, while identifying opportunities to expand that value through upsell and cross-sell.

• Retention & Risk Management:Own the retention and risk prioritization across a large book of law firm customers, using risk data and account health indicators to guide daily activity and focus effort where it matters most.
• Upsell & Growth:Helping sales executive to identify upsell opportunities within the existing customer base, aligning Thomson Reuters solutions to each customer's specific aims, goals, and workflows.
• AI Adoption & Transformation:Drive increased adoption of new and existing AI solutions, positioning Thomson Reuters as a partner in transforming how customers and their clients work.
• Customer Onboarding:Partner closely with the Sales Executive covering the same territory to ensure a seamless handoff and effective onboarding experience for new customers.
• Account Hygiene:Maintain accurate, up-to-date account and pipeline data (hygiene) within CRM systems to support accurate reporting and forecasting.
• Activity & KPI Management:Consistently meet or exceed defined activity KPIs, managing a high-volume book of business with strong organization and prioritization skills.
• Product Stickiness:Continuously seek out and implement ways to deepen product usage and embed Thomson Reuters solutions into customer workflows, increasing overall stickiness and reducing churn risk.
• Collaboration:Work cross-functionally with New Business, Customer Success, Product, and Marketing teams to deliver a joined-up customer experience across the territory.
• Customer Insight:Maintain a curious, consultative approach — staying close to customer needs, market trends, and competitor activity to inform account strategy.

About You

• Proven experience in account management, customer success, or sales within a B2B environment (legal, SaaS, or professional services industry experience a plus).
• Strong organizational skills with the ability to manage a large, diverse portfolio of accounts efficiently.
• A curious, consultative mindset with genuine interest in understanding customer challenges and how technology (particularly AI) can solve them.
• Excellent interpersonal and relationship-building skills; comfortable engaging with stakeholders at all levels within law firms.
• Data-driven approach — comfortable using risk and usage data to priorities time and effort.
• Track record of achieving retention, upsell, and activity-based KPIs.
• Strong communication and collaboration skills, with experience working alongside New Business or Sales colleagues.
• Passion for technology and innovation, with an interest in AI's role in transforming the legal industry.

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug‑free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

More information about Thomson Reuters can be found on thomsonreuters.com.