Client Executive

Dentsu Aegis Network Ltd.; City of Westminster; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Flexible working

Tailorable benefits package

Permanent role

London office

Job summary

Carat in London, part of Dentsu Aegis Network, is seeking a Client Executive to support day-to-day client liaison and the delivery of integrated media activity across a portfolio of clients and markets.

You will coordinate campaign planning, activation, reporting and client communications with the Client Manager and wider team in a fast-paced, internationally focused environment. The role is permanent and based in our London office with flexible working and a tailored benefits package.

Qualifications

• Experience within media, marketing, advertising, or client services.
• Understanding of media planning, campaign management and client servicing.
• Experience managing multiple projects in a fast-paced environment.
• Strong organisational skills with attention to detail.
• Experience building relationships with stakeholders.
• Confidence working with data, reporting and campaign metrics.
• Strong written, verbal and presentation skills.
• Proactive and solutions-focused, eager to learn in a client-facing role.
• Proficiency in Microsoft Office, particularly PowerPoint and Excel.

Responsibilities

• Supports the Client Manager and wider team with day-to-day client liaison and administration.
• Connects regularly with clients to support the delivery of communications, campaigns and service excellence.
• Leads weekly client status meetings.
• Leads weekly internal status meetings.
• Arranges Quarterly Business Reviews (QBRs) and other client meetings as required.
• Coordinates half-yearly client evaluation surveys.
• Works collaboratively with colleagues and local markets across dentsu to meet client service needs.
• Coordinates activity to ensure projects and plans deliver against objectives and within agreed timelines and budgets.
• Understands and works with local markets to ensure monthly media plan deliveries are completed accurately and on time.
• Arranges and coordinates monthly network calls, including agenda development and follow-up actions.
• Monitors sales and campaign performance data to measure plan effectiveness and flags issues where appropriate.

Skills

Media planning

Campaign management

Client servicing

Project coordination

Organisational skills

Attention to detail

Relationship building

Data analytics

Presentation skills

Tools

PowerPoint

Excel

Job description

The purpose of this role is to provide support and assistance in all areas of managing the client's business and keeping day to day activities running smoothly., The Client Executive plays a key role in supporting the delivery of integrated media activity across a portfolio of clients and markets. Working closely with the Client Manager, wider client team and specialist capabilities, you will help coordinate campaign planning, activation, reporting and client communications across multiple markets. This role provides an excellent opportunity to develop broad media, commercial and client leadership experience within a collaborative, fast-paced and internationally focused environment.

Responsibilities

• Supports the Client Manager and wider team with day-to-day client liaison and administration.
• Connects regularly with clients to support the delivery of communications, campaigns and service excellence.
• Leads weekly client status meetings.
• Leads weekly internal status meetings.
• Arranges Quarterly Business Reviews (QBRs) and other client meetings as required.
• Coordinates half-yearly client evaluation surveys.
• Works collaboratively with colleagues and local markets across dentsu to meet client service needs.
• Coordinates activity to ensure projects and plans deliver against objectives and within agreed timelines and budgets.
• Understands and works with local markets to ensure monthly media plan deliveries are completed accurately and on time.
• Arranges and coordinates monthly network calls, including agenda development and follow-up actions.
• Monitors sales and campaign performance data to measure plan effectiveness and flags issues where appropriate.

Qualifications

• Experience within a media, marketing, advertising, communications or client services environment, gained through agency, client-side, account management or project coordination roles.
• Understanding of media planning, campaign management and client servicing principles.
• Experience managing multiple projects, priorities and deadlines in a fast-paced environment.
• Strong organisational skills with excellent attention to detail and accuracy.
• Experience building effective working relationships with internal stakeholders, clients or external partners.
• Confidence working with data, reporting and campaign performance metrics.
• Strong written, verbal and presentation skills.
• A proactive and solutions-focused approach, with a willingness to learn and develop within a client-facing role.
• Proficiency in Microsoft Office applications, particularly PowerPoint and Excel.

Carat is Dentsu's global media network, built on the belief that media can drive meaningful growth for brands, businesses and society. We bring together audience understanding, strategic communications planning, data-driven insight and innovative media solutions to help clients succeed in an increasingly connected world.

• This is a permanent role.
• The team is based in our London office but operates under flexible working arrangements.
• As well as a competitive salary, you'll enjoy a benefits package that you can tailor to your needs.

Inclusion and Diversity

At Dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation, benefiting our employees, partners, and communities. We are a Disability Confident scheme user. If you consider yourself to have a disability and meet the essential criteria for the role, you will be guaranteed an interview.