Client Enquiries & Front Desk Specialist

Focus Resourcing Limited; Walsall; On-site; GBP 25,000 - 26,000; Full time

Job summary

Focus Resourcing Limited is seeking a friendly front‑of‑house receptionist to provide reception and new enquiry support in a busy legal environment. You will meet and greet visitors, answer calls promptly, take messages and gather information for client enquiries.

Duties include completing new enquiry forms, conducting basic conflict checks, arranging appointments with the relevant department, and passing on information to solicitors.

Qualifications

• Previous customer service experience.
• Confident and professional telephone manner.
• Excellent communication and active listening skills.
• Empathetic and reassuring approach, with the ability to deal calmly with sensitive or challenging enquiries.
• Friendly, outgoing and confident personality.
• Ability to handle confidential information with tact and discretion.
• Good administration and organisational skills.

Responsibilities

• Meet and greet visitors and provide a professional front of house service.
• Answer incoming calls promptly and professionally, taking and passing on messages.
• Handle new client enquiries, gathering information and identifying the service required.
• Complete new enquiry forms, conflict checks and follow up enquiries.
• Liaise with Solicitors to obtain further information where required.
• Arrange client appointments with the appropriate department.
• Collect relevant client ID and maintain accurate records.
• Promote the firm's services and available appointments to potential clients.
• Assist with incoming/outgoing post and general reception administration.

Skills

Customer service

Telephone manner

Communication

Empathy

Personality

Confidentiality

Admin & organisation

Job description

Focus Resourcing Limited is seeking a friendly front‑of‑house receptionist to provide reception and new enquiry support in a busy legal environment. You will meet and greet visitors, answer calls promptly, take messages and gather information for client enquiries.

Duties include completing new enquiry forms, conducting basic conflict checks, arranging appointments with the relevant department, and passing on information to solicitors.