Client Engagement Specialist

Dow Jones; London Borough of Southwark; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Healthcare Plans

Paid Time Off

Retirement Plans

Insurance Plans

Education Benefits

Family Care Benefits

Commuter Transit Program

Subscription Discounts

Employee Referral Program

Job summary

Dow Jones in London seeks a Client Engagement Specialist to own renewal plans for strategic accounts and drive retention. You will liaise with internal teams to ensure client needs are met and assist with new sales opportunities within existing accounts.

The role requires 2–4 years in customer engagement or sales, excellent communication, and strong project management. Fluent English is required; French or German are a plus.

Qualifications

• 2–4 years of proven success in customer engagement or sales.
• Exceptional written and verbal communication skills.
• Ability to multi‑task and meet tight deadlines in a fast‑paced environment.
• Strong organizational skills and attention to detail.

Responsibilities

• Own the renewal strategy for assigned strategic accounts and execute renewal plans.
• Provide monthly reports highlighting high‑risk renewals and turnaround ideas.
• Ensure customer training and product utilization with internal teams.
• Oversee renewal lifecycle from pricing and contracting to invoicing and support.
• Support new sales into existing accounts to maximize ROI.

Skills

Communication skills

Multitasking

Project management

MS Office

Google Drive

English proficiency

Education

Bachelor’s degree or equivalent experience

Job description

Job Description

Under general supervision, the Client Engagement Specialist (CES) is responsible for managing all renewal aspects of the relationship with a defined set of customers. The Client Engagement Specialist is responsible for retaining the existing contract revenue within existing buying centers and supporting new sales into these accounts made by the Account Executive. To this end the Client Engagement Specialist will need to liaise with DJ internal teams to ensure the clients’ business needs are being met consistently to support the renewal. Ultimately the Client Engagement Specialist must develop and drive successful renewals ensuring a strong revenue base for Dow Jones. Success will be measured based on the retention rates of the Client Engagement Specialists assigned accounts.

Key Responsibilities

• Retention Responsible for owning the retention strategy for assigned Strategic accounts by building and executing a renewal plan
• Proactively provide a monthly report to manager highlighting high risk renewal accounts within the region and strategy/ideas to turnaround
• Responsible for ensuring appropriate levels of customer training and product utilization by working with the Product Training Specialist team and monitoring internal reports
• Oversee the overall renewal lifecycle; from pricing, contracting, to invoicing and client support, so customer concerns get addressed correctly and efficiently throughout the fiscal year
• Support new sales into existing accounts to ensure maximum customer ROI with DJ

Customer Knowledge

Know your customer including the development of good account understanding, business groups deriving value from DJ services, understanding the clients’ business/industry, competitor solutions they are using and the client’s current and developing needs. Understand how your clients derive value from DJ services/products, know the people involved including decision makers within those groups. Serve as a client conduit internally for feedback and competitive intelligence to DJ Product, Content & Marketing.

Lead Generation

Must identify opportunities for increased revenue within the set of accounts (up‑selling and possibly cross‑selling) and work with other members of the sales team to follow through on such opportunities. The CES must maintain accurate and appropriate client records within the Company’s systems.

Required Skills and Experience

• Min 2-4 years of proven success in customer engagement or sales
• Exceptional written and verbal communication skills
• Proven ability to multi‑task and adhere to tight deadlines in a fast‑paced, collaborative environment
• Excellent project management and organizational skills with a keen attention to detail
• Proficient in Microsoft Office suite & Google Drive
• Bachelor’s degree or equivalent experience
• Proficiency in English is a must; French and / or German are nice to have

What we offer?

• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Insurance Plans
• Education Benefits
• Family Care Benefits
• Commuter Transit Program
• Subscription Discounts
• Employee Referral Program

Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law.

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Business Area: Dow Jones - Risk Sales Job Category: Sales Union Status: Non-Union role Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world’s largest newsgathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Barron’s, MarketWatch, Mansion Global, Financial News, Dow Jones Risk & Compliance and Dow Jones Newswires. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).