Client Engagement Manager

Automation Anywhere, Inc.; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading software automation company in the UK seeks an experienced Engagement Manager to build client relationships and manage projects effectively. Ideal candidates will have 8+ years in client-facing roles, strong project management skills, and familiarity with Robotic Process Automation. This full-time position will influence customer satisfaction and drive business outcomes.

Qualifications

• Minimum 8+ years of experience in a client-facing role, ideally within the enterprise software/SaaS or IT services industry.
• Proven experience in managing complex projects from inception to completion.
• Strong understanding of Robotic Process Automation (RPA), Gen AI and Intelligent Automation principles is a plus.

Responsibilities

• Act as the primary point of contact for assigned clients, fostering trust and building strong relationships.
• Collaborate with clients to understand business needs and identify automation opportunities.
• Manage the entire project lifecycle, from pre-sales to post-go-live support.
• Oversee project teams, ensuring projects are delivered on time and meet client expectations.
• Track and report on key performance indicators (KPIs) to measure project success.

Skills

Client engagement

Project management

Communication skills

Interpersonal skills

Negotiation skills

Job description

About Us

Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI‑powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end‑to‑end orchestration, document processing, and analytics—all delivered with enterprise‑grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.

Our opportunity:

At Automation Anywhere, the leader in Agentic Process Automation (APA), we’re transforming how businesses work—and we’re looking for an Engagement Manager to play a key role in that mission. In this role, you’ll serve as a trusted partner to our customers, building strong relationships, guiding them through their automation journey, and ensuring successful delivery across the project lifecycle. Your work will directly influence customer satisfaction, long‑term value, and the impact of our APA platform across global organizations. If you’re energized by driving outcomes, elevating customer experiences, and shaping the future of intelligent automation, we’d love to meet you.

Who you’ll report to:

This role reports to the Engagement Director - UK

Location:

London, UK

You will make an impact by being responsible for:

• Acting as the primary point of contact for assigned clients, fostering trust and building strong, long‑term relationships
• Collaborating with clients to understand their business needs, identify automation opportunities, and develop a clear roadmap for success
• Managing the entire project lifecycle, from pre‑sales and scoping to implementation and post‑go‑live support
• Overseeing project teams, including solution architects, developers, and project managers, ensuring projects are delivered on time, within budget, and meet client expectations
• Proactively managing client expectations, communicating project progress, risks, and issues effectively
• Tracking and reporting on key performance indicators (KPIs) to measure project success and client satisfaction
• Identifying and developing new business opportunities within existing client accounts
• OKRs including Delivery, Revenue and P&L

You will be a great fit if you have:

• Minimum 8+ years of experience in a client‑facing role, ideally within the enterprise software/SaaS or IT services industry
• Proven experience in managing complex projects from inception to completion
• Strong understanding of Robotic Process Automation (RPA), Gen AI and Intelligent Automation principles is a plus

You excel in these key competencies:

• Excellent communication, interpersonal, and negotiation skills
• Ability to build and maintain strong relationships with clients at all levels
• Excellent project management and organizational skills
• Proven ability to manage multiple priorities and deadlines in a fast‑paced environment

Ready to Revolutionize Work? Join Us.

This is an opportunity to work with a global, passionate team pioneering technology that’s redefining the way people work, everywhere. Join us and discover the many ways that you can have an impact, achieve your potential, and go be great.

Job Segment OR Key Words:

SaaS, Project Management, Client Engagement, Leadership, B2B Software Solutions

Equal Opportunity Employer

Automation Anywhere is an equal opportunity employer – M/F/D/V. We want to have the best available persons in every job. We will not discriminate in our employment practices due to an applicant’s race, color, creed, gender, religion, marital status, age, national origin and ancestry, physical or mental disability, medical condition, sex, genetic information, sexual orientation, military and veteran status or any other category protected by law.