Client Engagement Lead

S&P Global, Inc.; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Health & Wellness

Flexible Downtime

Continuous Learning

Retirement Planning

Job summary

S&P Global Market Intelligence in London seeks an experienced Client Success/Account Manager to partner with private equity and venture capital clients, driving product adoption and value from FinTech solutions. You will manage relationships, gather feedback, and coordinate with product teams to translate client needs into actionable insights.

This role requires 4+ years in client-facing roles, a finance/business degree, strong Excel/PowerPoint skills, and the ability to work independently and

Qualifications

• 4+ years of experience in account management, client success, or other client-facing roles.
• Bachelor's degree in Finance, Economics, Management, Business Administration, or a related field.
• Demonstrated knowledge and interest in private markets/FinTech.
• Highly proficient in Microsoft Excel, Word and PowerPoint, and the motivation to learn new applications.

Responsibilities

• Understand clients' needs, objectives, product usage, and internal workflows; act as a collaborative team player.
• Provide constructive client feedback to Product Management or other departments regarding requirements and ideas.
• Drive product adoption and usage by proactively supporting clients.
• Communicate issues, risks, and opportunities to internal stakeholders; participate in team discussions.

Skills

Client management

Communication

Emotional intelligence

Organization

Teamwork

Problem solving

Public speaking

Education

Bachelor's degree in Finance, Economics, Management, Business Administration, or related field

Tools

Excel

PowerPoint

Word

Microsoft Teams

Salesforce

Jira

Pendo

Job description

About the Role:

Grade Level (for internal use): 10

The Team:

The Enterprise Solutions division at S&P Global supports private equity and venture capital firms by enabling effective data control and driving internal analytics and insights. The division focuses on portfolio analytics, valuations, investor reporting, and on-demand insights into operating metrics, positioning itself as a leader in the FinTech space. The Client Engagement Team is responsible for proactively fostering meaningful relationships with clients to identify opportunities for leveraging the company's products, ensuring they achieve their objectives and derive maximum value from the services provided. This team acts as the primary point of contact for non-commercial relationship management with clients.We are a highly collaborative group that understands our broader goals and how each member's work plays a vital role in our collective success.

The Impact:

You will interact with senior members of management and c-suite executives at private market firms of all sizes daily via email, phone, and face-to-face meetings.By producing high-quality output and paying close attention to detail, you will directly influence our clients' success. Your ability to be resourceful, solution-oriented, and adaptable will ensure our clients maximize the value of our FinTech solutions, ultimately driving product adoption and long-term partnership growth.

Responsibilities:

• Partnering with clients to understand their needs, objectives, product usage, and overall internal workflows, acting as a supportive and collaborative team player.
• Provide constructive and actionable client feedback to Product Management or other departments regarding product requirements, enhancement requests, and ideas, generating new ideas and thinking outside the box.
• Increasing product adoption and usage among clientsby taking the initiative to provide proactive support and guidance.
• Offering transparency to internal stakeholders regarding issues, risks, and opportunities, actively participating in collaborative efforts and team discussions.
• Collaborating with sales to schedule client meetings and demos, seeking ways to work with others and contribute outside of your given tasks.
• Regularly checking in with clients and providing support, determining the best course of action based on clear guidelines and assessing the urgency of client needs.
• Living the S&P Global purpose and values, seeking meaningful connections to your day-to-day work.
• All employees are required to work from the office a minimum of 2 days per week.

What We're Looking For:

Basic Required Qualifications:

• An S&P Global employee at this level would typically have 4+ years of experience in account management, client success, or other client-facing roles.
• Bachelor's degree in Finance, Economics, Management, Business Administration, or a related field.
• Demonstratedknowledge and interest in private markets/FinTech.
• Highly proficient in Microsoft Excel, Word and PowerPoint, and the motivation to learn new applications.
• Excellent written and verbal communication skills and an outstanding customer service orientation, with the emotional intelligence to understand how your behaviour impacts different client situations.
• Strong organizational skills and ability to manage multiple tasks, effectively assessing urgency and meeting specific timelines and quality targets.
• The ability to work well both independently and within a team.
• The ability to work well within a fast-paced environment, handle high-pressure situations, and manage deadlines appropriately, remaining resourceful and solution-oriented.
• We require all candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global office. This must be completed before we can proceed to an offer.

Additional Preferred Qualifications:

• Experience with Microsoft Teams, Salesforce, Jira, or Pendo.
• Previous experience working in a client-facing role within the FinTech or private markets industry.
• Demonstrated ability to build and maintain strong client relationships, with a track record of driving product adoption and client satisfaction.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you cantake care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: [e-mail] and your request will be forwarded to the appropriate person.

US Candidates Only:

Know Your Rights: Workplace discrimination is illegal

20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)

Job ID: 327979

Posted On: 2026-09-21

Location: London, United Kingdom