Client Engagement Executive, Performance Partnership

Danaher; United Kingdom; Remote; GBP 50,000 - 70,000; Full time

Job summary

A global leader in clinical diagnostics is seeking a Client Engagement Executive to ensure contractual savings guarantees and patient outcomes are met. You will collaborate closely with sales and service teams, analyze customer successes, and develop strategies for client retention. Ideal candidates will have a Bachelor's degree, diagnostic lab experience, and strong problem-solving skills. This role may require travel up to 75% and offers opportunities for growth in a dynamic environment.

Qualifications

• Understanding of laboratory operations.
• Experience in consulting, project management, or process improvement.
• Ability to analyze client commercial capabilities.

Responsibilities

• Develop strategy for client retention and growth.
• Ensure transparency of project inputs and outputs.
• Analyze customer contractual obligations.
• Support development of communication processes and tools.
• Facilitate executive-level meetings.

Skills

Diagnostic Lab experience

Problem-solving skills

Client-facing experience

Analytical skills

Knowledge of Six Sigma

Education

Bachelor’s degree from an accredited institution

Job description

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.

Learn about the Danaher Business System which makes everything possible.

The Client Engagement Executive, Performance Partnerships is responsible for providing the client with a single point of contact at the C-level and VP level to ensure that Beckman Coulter is meeting contractual savings guarantees and patient outcomes guarantees. You will provide direction to our resources to meet / exceed contractual obligations with a primary focus in Performance Partnership and partnership guarantees.

You’ll develop a strategy to ensure client retention and growth through close interaction with the commercial sales teams, service teams, Performance Partnership Consultants and commercial Customer Success Advocates.

In this role, you will have the opportunity to :

• Work closely with Performance Partnership Delivery Team consultants and customer to ensure transparency of project inputs, outputs, issues, concerns and roadblocks.
• Analyze customer successes and gaps regarding contractual obligations and required change management obligations.
• Ensure program implementation as defined by workstream improvement opportunities are correlated and reported as required, using Performance Partnership Dashboards and Standard Work Playbook(s).
• Support the continued development of Performance Partnership communication processes, tools and Standard Work Playbooks that support the Delivery of contractual obligations as related to Performance Partnership requirements.
• Works to improve self, associates and organization to support talent and market growth (e.g. start DBS training and certification journey, serve as a peer contact for new hires, and provide feedback to assigned account team
• Drive partnership through developing director and executive-level review reports and facilitating meetings that focus on Beckman Coulter’s recommendations / solutions to improve hospital operations.

The essential requirements of the job include :

Bachelor’s degree from an accredited institution.

Diagnostic Lab experience and / or understanding of laboratory operations.

Experience in client-facing role such as consulting, project management, or process improvement (e.g., Six Sigma, LEAN) while serving as an advocate for client needs.

Strong problem-solving skills and able to implement innovative solutions to customer problems. Ability to analyze client commercial capabilities, identify root cause and growth tool opportunities.

Travel, Motor Vehicle Record & Physical / Environment Requirements :

Ability to travel 50% - 75% of the time

Must have a valid driver’s license with an acceptable driving record

It would be a plus if you also possess previous experience in :

PMP certification is a plus

Lean Six Sigma Black Belt certification is a plus

#LI-Remote

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit .

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.