Client Engagement Administrator

Finlink Ltd; North East; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Salary £26,000-£32,000

Private Medical Insurance

Medicash Health Cash Plan

Pension with 5% employer contribution

Group Income Protection 75%

Group Life Assurance 4x base salary

28 days holiday rising to 30 days

Job summary

Finlink Ltd in Newcastle is seeking a Client Engagement Administrator to support Financial Planners, PAs and Paraplanners with the end-to-end administration involved in delivering the advice service.

The role involves new business processing, maintaining client records, dealing with providers and third parties, and ensuring colleagues have what they need to support clients effectively. It is an onsite, full-time position with salary in the £26,000-£32,000 range depending on experience.

Qualifications

• Strong customer service or administration background with ability to speak with clients and handle enquiries.
• Confident on the phone and comfortable dealing with customers.
• Experience in financial services is helpful but not required, banking experience is acceptable.

Responsibilities

• Support Financial Planners, Personal Assistants and Paraplanners with administration for delivering the advice service.
• Process new business within service levels and liaise with providers and third parties.
• Maintain client records, letters of authority, and transfer authorities; issue documentation and keep systems up to date.
• Assist with pipeline updates and ensure planners are prepared for client meetings.
• Handle telephone queries and assist with post and issue resolution; look for process improvements.

Skills

Customer service

Administration

Communication

Phone manner

Organisation

Job description

Full Time £26,000-£32,000

Newcastle

Onsite

This opportunity would suit someone with previous financial services experience and a strong customer service or administration background who enjoys speaking with clients and handling enquiries.

You do not necessarily need previous experience within financial advice. Experience gained elsewhere in financial services, including banking, could work well. What is particularly important is that you are confident on the phone, communicate well and are comfortable dealing directly with customers or clients.

If you enjoy keeping things organised, speaking with clients, liaising with providers and making sure clients receive an excellent service, this could be a very good opportunity.

This is a varied role where you will play an important part in supporting the delivery of the advice service. You will be involved in new business processing, keeping client records up to date, handling letters of authority, working with providers and third parties, and helping ensure Financial Planners have everything they need to support clients effectively. The role also involves maintaining accurate records, supporting pipeline progression, assisting with meeting preparation and helping deliver a high standard of service across the business.

The Business

This is a growing and ambitious financial planning and wealth management business with a strong focus on delivering high quality advice and an exceptional client experience.

The firm is investing heavily in technology, operational efficiency and the long term development of its people. It is building a modern advice business designed to make financial planning more accessible, efficient and valuable for clients, while also creating a supportive and progressive environment for staff.

This is an opportunity to join a business that is continuing to evolve, where administration is seen as a key part of delivering excellent outcomes for both clients and advisers.

The Role

Working as a Client Engagement Administrator, you will support Financial Planners, Personal Assistants and Paraplanners with the administration involved in delivering the advice service.

This is a broad and hands on role with plenty of communication with clients, providers and other third parties, so it would particularly suit someone who enjoys speaking with people rather than working solely in a back-office capacity.

Responsibilities will include taking ownership of the new business application process, processing new business within agreed service levels, working with providers and other third parties, handling letters of authority and transfer authorities, issuing documentation, maintaining accurate records on internal systems, assisting with pipeline updates and helping ensure planners are fully prepared for client meetings.

You will also deal with telephone queries, support the management of incoming and outgoing post when required, help resolve outstanding issues, and look for ways to improve processes and client outcomes.

Previous financial services experience is important, but this does not have to come from a financial advice business. Experience within banking or another financial-services environment could be a good fit, particularly if you are accustomed to dealing with customers, processes and providers.

You will need to be genuinely confident on the phone and comfortable speaking with clients and handling enquiries. A strong customer service or administration background, good organisational skills and clear communication will be important, alongside the ability to manage multiple tasks effectively.

Experience with industry systems or back office systems would be helpful, although training can be provided where needed.

The Benefits

• Salary of £26,000-£32,000 depending on experience
• Private Medical Insurance
• Medicash Health Cash Plan
• Pension plan with 5% employer contribution and minimum 3% employee contribution
• Group Income Protection at 75% of base salary
• Group Life Assurance at 4x base salary
• 28 days holiday, rising to 30 days after 2 years of service