Client Director, Pensions & Growth (Hybrid)

Aptia Group; Exeter; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading client services firm in Exeter is seeking a Client Director to manage client relationships and operational leadership. The role involves ensuring compliance, enhancing client value, and identifying growth opportunities in a fast-paced environment. Candidates should have a strong background in defined benefit pensions and a proven track record in client-facing roles, as well as excellent leadership skills. This is a hybrid position with a focus on fostering long-term client partnerships.

Qualifications

• Deep understanding of defined benefit (DB) pensions and complexities of scheme administration.
• Proven background in client-facing roles within third-party administration environments.
• Strong operational and commercial acumen with a track record of delivering performance targets.

Responsibilities

• Own and nurture high-impact client relationships, ensuring alignment with service commitments.
• Lead day-to-day services of Pension Administration teams, driving performance against KPIs.
• Identify opportunities for commercial growth and work closely with the Client Portfolio Owner.

Skills

Client relationship management

Pensions administration

Operational improvement

Stakeholder management

Leadership skills

Job description

A leading client services firm in Exeter is seeking a Client Director to manage client relationships and operational leadership. The role involves ensuring compliance, enhancing client value, and identifying growth opportunities in a fast-paced environment. Candidates should have a strong background in defined benefit pensions and a proven track record in client-facing roles, as well as excellent leadership skills. This is a hybrid position with a focus on fostering long-term client partnerships.