Client Director - HR & Talent Advisory, LHH

Adecco; Camden Town; On-site; GBP 70,000 - 100,000; Full time

Job summary

A global talent solutions firm based in Camden Town is seeking a Client Director to drive client relationships and expand advisory opportunities. The ideal candidate will have over 8 years of experience in HR consultancy with a proven track record in managing complex client portfolios. Responsibilities include leading stakeholder engagements, expanding client satisfaction, and identifying new business opportunities. The firm values diversity and aims to create a culture of belonging and trust.

Qualifications

• Minimum 8+ years of experience in client relationship management within a multinational HR consultancy.
• Proven success managing complex client portfolios and driving strategic growth.
• Strong understanding of the Advisory landscape.

Responsibilities

• Lead and manage a portfolio of marquee client relationships.
• Drive the retention, expansion, and satisfaction of existing clients.
• Proactively identify new Advisory opportunities.

Skills

Client relationship management

Strong communication skills

Strategic thinking

Commercial acumen

Negotiation capabilities

Education

8+ years in HR consultancy

Job description

Overview

The HR & Talent Advisory Practice at LHH is a newly launched strategic consulting arm focused on Leadership, Culture, Organizational Design, and Change. This Practice engages earlier in the client journey to shape leadership and culture proactively. It serves as a strategic differentiator for LHH, elevating the brand and deepening client relationships through high-touch, bespoke advisory services. The Client Director is responsible for expanding and retaining partnerships with existing Leadership Development marquee legacy accounts while proactively accelerating growth through new Advisory business opportunities, acquiring net-new projects and logos. This role will be critical to enhancing LHH Advisory's market presence and delivering new value to clients through integrated, high-impact consulting engagements.

Reporting Relationships: Reports to VP, Regional Consulting - EMEA

Direct Reports: None, Client Relationship Management

Responsibilities

• Lead and manage a portfolio of marquee client relationships across the UK/I or NAM regions, serving as the primary point of contact for senior stakeholders including CHROs, Talent Leaders, and Transformation Leads.
• Drive the retention, expansion, and satisfaction of existing clients through a consultative, solutions-oriented approach that aligns with their strategic business goals.
• Proactively identify new Advisory opportunities within existing accounts while developing relationships with prospective clients to grow LHH's footprint across Leadership, Succession, Culture, and Organizational Design.
• Ensure consistent delivery excellence and alignment of solutions with client expectations, leveraging internal resources to provide measurable, high-impact outcomes.
• Develop and execute targeted strategies to expand Advisory revenue through upselling, cross-selling, and the introduction of new offerings across LHH's integrated solutions portfolio.
• Collaborate with Practice Leads, Consultants, and regional teams to co-create strategic account plans and client proposals that differentiate LHH through insight, innovation, and measurable impact.
• Partner with Global and Regional Account Directors to increase Advisory spend and drive revenue growth against established quotas.
• Represent LHH Advisory externally through industry events, conferences, and professional platforms to build visibility, strengthen relationships, and generate new business leads.
• Act as the central liaison between clients and internal delivery teams, ensuring seamless coordination and alignment from project scoping through delivery.
• Monitor delivery performance, client satisfaction, and commercial outcomes to ensure excellence and profitability across accounts.
• Identify and mitigate delivery risks proactively, escalating issues where necessary to maintain client confidence and operational integrity.
• Contribute to regional business strategy, collaborating closely with the VP, Regional Consulting, to align client engagement goals with broader Advisory objectives.
• Share client insights, competitive intelligence, and market trends to inform business planning and practice innovation.
• Provide accurate, timely reporting on account performance, pipeline activity, and client feedback, maintaining visibility into commercial and delivery metrics across both regions.

Minimum Qualifications

• Minimum 8+ years of experience in client relationship management within a large multinational HR consultancy, and proven success in securing new business (of high project value and high profitability).
• Proven success managing complex client portfolios and driving strategic growth.
• A good understanding of the Advisory landscape (key competitors, buying/value drivers) and how to secure client interest.
• Proven experience within HR consulting, talent advisory, or professional services organizations.
• Strong understanding of LHH's service portfolio and delivery model.
• Familiarity with regional market dynamics and client expectations.
• Ideally experience and/or understanding of selling organizational design, culture transformation and change management.
• For internal candidates: an advocate of the full LHH ecosystem and proven partnership with adjacent business areas to cross-sell and promote other business lines e.g. Ezra.

Skills & Attributes

• Commercially driven, with successful track record in hunting new sales and not just farming/account management.
• Exceptional relationship-building and stakeholder engagement skills.
• Data driven and adept at using available technologies to deliver strategic account planning approaches.
• Strategic thinking with strong commercial acumen and negotiation capabilities.
• Ability to manage multiple priorities and navigate matrixed environments.
• Strong communication and presentation skills, with executive-level presence internally and externally.
• A positive team player who is open to change and would thrive in an entrepreneurial and agile start-up where resilience and constructive thinking is key.

LHH empowers professionals and organizations to achieve bold ambitions and secure lasting impact through unique advisory services and talent sources. Our full suite of offerings connects solutions that are traditionally siloed, making LHH your single talent partner. In a rapidly evolving landscape with complex challenges, we create value across the entire professional talent journey. From hiring great people, developing skills, and nurturing leaders, to advancing individuals to the next stage of their careers, LHH make talent your competitive edge. We believe the future of work lies at the intersection of exceptional human care and innovation. Powered by science, technology, and proprietary data analytics, LHH's approach is crafted to align with your business strategy and culture, delivering powerful, sustainable, and measurable impact. LHH has a team of over 12,000 professionals, across 60+ countries and more than 50 years of experience. As part of the Adecco Group, we bring together global excellence, local knowledge, and centralized coordination for thousands of companies and millions of people worldwide. Recruitment. Development. Career Transition. LHH. A beautiful working world.

Diversity & Inclusion at LHH We are committed to making the future work for everyone. As a people business focused on providing talent solutions and advisory services, we envision a world in which everyone has the chance to participate in the world of work. Our aim is to acknowledge and appreciate diverse perspectives, encouraging inclusive decision-making processes that value each colleague's contributions, skills, experience, and potential. We work actively to create the conditions that support a culture and work environment of belonging, trust, and participation.

Culture We are a high-performing and diverse team of people from all over the world, working together to make the future work for everyone. Our culture is shaped by our people, who are the key to our success. It is our people that give us the ability to influence the changing world of work on a global level with solutions that are grounded in the understanding and experience of local contexts. Together we offer exciting career paths to candidates and bring the best talent to our clients. To make this possible, investing in our people, an open culture of communication, and individual opportunities for development are essential to us. There is a world of opportunity out there.

Learn more about LHH We are the talent solutions business at the Adecco Group, an end-to-end solutions partner, addressing the skills and transformation needs of our customers to drive growth. Our mission is to match the right talent with the right opportunity. Bringing together the complementary strengths of our various brands, we create synergies that meet the needs of our customers wherever they are in their transformation journeys. As a member of the team, you\'ll be empowered, inspired and energized to deliver on our purpose to future-proof organizations and careers by building the right capabilities and enabling workforce transformation. We reach high and strive for excellence because we know our work makes a difference.

Success profile Are we the right fit for each other? Have a look at the traits we\'re looking for. (1 Beginner - 10 Expert)

• Evolve with purpose Being passionate about meaningful work and ready to change the world.
• Win together Being able to build relationships through trust, transparency, and collaboration so that together we all succeed.
• Own it Being empowered to make decisions and take accountability for the results.