Client Director

Stryker Corporation; Reading; Hybrid; Confidential; Full time

Job summary

A leading risk advisory firm is seeking a Client Director to manage corporate client portfolios in Reading. This hybrid role involves collaborating with teams to deliver tailored risk and insurance solutions, ensuring high-quality service and driving client satisfaction. Ideal candidates will have a strong track record in relationship management and sales within a commercial insurance environment. Opportunities for career growth and flexibility are provided.

Benefits

Comprehensive benefits package

Global Wellbeing Days

Flexible working style solutions

Qualifications

• Experience from a Global, Commercial Insurance Broker.
• High level of knowledge of Aon products, services and systems.
• Understanding the insurance market dynamics.

Responsibilities

• Overseeing a portfolio of corporate clients and ensuring exceptional service.
• Managing client expectations and communications.
• Driving the highest level of service to clients.

Skills

Proven track record in developing relationships

Sales skills

Strong technical knowledge in all major and pecuniary classes

Good negotiating, listening and communication skills

Working knowledge of Risk Management Concepts

Commercial understanding of business

Education

FCII/ACII or equivalent

Tools

Aon products and services

Job description

We're Hiring - Client Director, Corporate Team (Reading)

Do you have the expertise to manage complex corporate client portfolios and deliver tailored risk and insurance solutions?

Are you ready to take on a senior client-facing role at one of the world's leading risk advisors and insurance brokers?

Aon is currently recruiting a Client Director to join our Corporate team in Reading. This hybrid role offers flexibility to work from our Reading office and from virtually.

As a Client Director, you'll be responsible for overseeing a portfolio of corporate clients, ensuring exceptional service delivery and strategic alignment across risk and insurance programmes. You'll collaborate with internal teams and external stakeholders to meet client needs and drive long-term value.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

The primary responsibility of the role of a Client Director is for a portfolio of clients, identifying and understanding client's strategic direction, identifying and addressing client's risk requirements to utilise the best of Aon's wider offering to design and deliver a profitable Scope of Service Agreement and act as the senior contact between certain clients and Corporate, supporting Client Managers.

Day to Day Duties

• Identify each client's service requirements and manage the client service team to ensure service meets agreed standards.
• Manage client expectations: keeping them informed of progress and communicating with them as appropriate, and taking appropriate and timely action to identify and correct problems.
• Ensure delivery to highest standard using best practice processes and conducting regular reviews with clients, issuing meeting minutes promptly after meetings.
• Maintain client files in accordance with agreed procedures, keeping records complete, accurate and up to date.
• Assist to achieve the annual revenue target for clients.
• Drive the highest level of service to each Client, within area of responsibility, in line with the agreed client service tools.
• Act as senior relationship manager for designated clients, co-ordinating client relationship management across the whole of Aon. Build senior level relationships within their clients to enable strategic engagement.
• Look for new sales opportunities which may include selling additional Aon services and work with the New Business Developers in supporting future client visits.
• Develop and support less experienced team members in the achievement of their objectives through coaching and mentoring.
• Contribute to the development of strategy through the regional leadership team.
• Liaise with other team managers and line management to ensure effective working relationships between the Client Management, Broking and Client Service teams, so that together they drive revenue and profit growth.
• Act as the Aon point of contact in the local market place.
• Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.

What makes this opportunity different

At Aon, we're investing significantly in technology and innovation to enhance how we serve clients and support colleagues. From advanced analytics to integrated digital platforms, our tools empower you to deliver smarter, faster, and more impactful solutions.

We also take career development seriously. Whether you're looking to deepen your expertise or explore new areas, Aon offers a wide range of growth opportunities-from digital learning resources and mentoring programmes to internal mobility and structured development plans. You'll be supported to shape your career in a way that works for you.

Skills and experience that will lead to success

• FCII/ACII or equivalent preferred
• Experience within from a Global, Commercial Insurance Broker
• Proven track record in developing relationships and working with senior individuals within the organisation
• Working knowledge of Risk Management Concepts
• Commercial understanding of business - market forces
• Understanding the insurance market dynamics
• Strong technical knowledge in all major and pecuniary classes
• High level of knowledge of Aon products, services and systems (such as AonLine and GRIP) Good negotiating, listening and communication skills
• Sales skills

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at [e-mail] or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.