Client Director

Aon; City Of London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

A leading global insurance broker seeks a Client Director for their Marine Hull team in London. This hybrid role involves managing client accounts, leading business development, and delivering exceptional client service. The ideal candidate will have expertise in Marine Hull insurance, excellent negotiation skills, and the ability to work collaboratively in a diverse team. The position offers competitive compensation and a supportive work environment.

Benefits

Comprehensive benefits package

Global Wellbeing Days

Flexible working solutions

Qualifications

• Strong understanding of client business and insurance requirements.
• Ability to manage and grow a worldwide portfolio of clients.
• Proficiency in market relationships and negotiation.

Responsibilities

• Manage accounts and client services collaboratively.
• Lead new business development and client retention efforts.
• Prepare underwriting presentations and risk reviews.
• Negotiate terms and manage market relationships.

Skills

Technical knowledge in Marine Hull & Builders Risks

Exceptional negotiation skills

Client service skills

Analytical and problem-solving skills

Effective communication and presentation skills

Tools

Insurance industry IT systems

Job description

Client Director – Global Broking Centre – Marine Hull

Aon’s Global Broking Centre is currently recruiting a Client Director/Broker to join our Marine Hull team based in London.

You will be responsible for the day‑to‑day running of the account (client service) in collaboration with other team colleagues and will include client retention objectives, new business development and co‑ordinating and contributing to the marketing and negotiation of business within the Lloyd’s and Company Markets.

This is a hybrid role with the flexibility to work both virtually and from our London office.

Global Broking Centre – London

The Global Broking Centre in London is an integral part of Aon’s global broking strategy. The GBC provides colleagues from across the Aon network with access to specialist brokers and client managers, dedicated client solutions and thought leadership, and significant global insurance capacity.

The GBC works with network colleagues to deliver market‑leading solutions to Aon clients, creating a competitive advantage in our placement strategies worldwide.

Aon is in the business of better decisions

At Aon we shape decisions for the better to protect and enrich the lives of people around the world. As an organization we are united through trust as one inclusive, diverse team and are passionate about helping our colleagues and clients succeed.

What the day will look like

Some of your key responsibilities will include:

• Client management and broking, serving a worldwide portfolio of clients produced on a wholesale and retail basis, including renewals and new business, from presenting a winning go‑to‑market strategy to clients and prospects to handing over placement slips to our support team.
• Leading impactful renewal strategy meetings and delivering London market insurer roadshows that showcase exceptional care to deliver market outperformance for our clients.
• Understanding the client’s business and insurance requirements and providing technical advice to clients/ networks.
• Leading reviews of client risks, preparation of underwriting presentations, and review/tailor MRCs to ensure client’s insurance needs are met with optimum coverage.
• Proactively contributing to portfolio growth, developing new relationships, pitching to clients, and leading winning tenders.
• Managing market relationships, developing new ones in support of the Marine broking strategy.
• Negotiating terms, obtaining quotations and placing new and renewal business within the London/International markets, including facilities.
• Working closely with marine clients to ensure our global best practice is achieved.

General:

• The use of PPL and other London market / Aon proprietary systems.
• File maintenance and management including marketing sheets.
• ECM/critical document/KPI management.
• Providing checklists/instructions/calculations to client service delivery and processing teams.

Comply with regulatory and other standards as directed by line management, and responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.

The Team

The London GBC Marine Hull team comprises 14 client managers and brokers with various levels of experience and expertise. The team serves a wide portfolio of clients emanating from within North America, South America, Asia‑Pacific and Europe, including the Nordics, in collaboration with our Retail networks in key global hubs. This is an exciting opportunity to join an enthusiastic team, in growth mode, with access to Lloyd’s, Company markets, and other Aon facilities, to deliver the Marine Hull (re)insurance requirements of our shipping clients.

Skills and experience that will lead to success

• Excellent level of technical knowledge in Marine Hull & Builders Risks.
• Exceptional negotiation skills and experience in layering complex programmes.
• Organised, with the ability to prioritise work, delivering accurately and on time.
• Excellent client service skills.
• Ability to interpret and use data effectively.
• Excellent relationships and knowledge of London and global insurance markets.
• Ability to use insurance industry IT systems and understand processes to efficiently deliver client service.
• Good analytical and problem‑solving skills.
• Effective communication and presentation skills.
• Ability to work well as part of a team and with network offices.
• Demonstrates integrity and professionalism.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work… and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal‑opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally‑protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [e-mail].

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