Client Development Representative

SAP SE; City Of London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading technology company in the UK is seeking a Client Development Representative to manage client interactions and support the sales team. The ideal candidate will handle data analysis, streamline processes, and enhance customer satisfaction. Candidates should demonstrate a proactive approach and a strong desire to succeed in a collaborative environment. This role offers opportunities for skill development and career growth.

Benefits

Constant learning and skill growth

Great benefits

Collaborative working environment

Qualifications

• Independence and willingness to learn and seek support.
• Experience in managing customer interactions.
• Familiarity with data analysis and sales reporting.

Responsibilities

• Manage collections portfolio using communication skills.
• Engage with accounts on outstanding bills.
• Cleanse and profile customer contact data.
• Generate sales reports and analyze data for sales teams.
• Handover qualified opportunities to sales.

Skills

Confidence to challenge, change and improve

Collaborative, proactive, and professional approach

Ability to understand the challenges of multiple parties

A strong desire to improve systems and processes

A drive to succeed and progress

Job description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Client Development Representative is responsible for ensuring processes and controls are in place to support the UKI Client Sales Team as well as identifying revenue opportunities for sales to execute on. Looking after Customers and client data is a priority. In this role you will need to build relationships with both customers and internal stakeholders to understand how improvements can be made and to adjust as the business continues to grow and evolve. Technology and automation are areas which can further enhance efficiency and job satisfaction and the right candidate will be required to learn and understand systems along with innovation and creativity to streamline existing processes to identify better data and leads. The role will imply a combination of back-office activities (working with data, analysing), as well as customer interactions (external customers / internal customers or stakeholders) to create pipeline. There will be a requirement to present data analysis results, issue resolutions, dispute statuses in AR system, and recommendations for improvement.

What you’ll do:

• Work proactively with clients to ensure timely payments; manage collections portfolio in EMEA by utilizing communication skills, both verbal and written – Aiming to bring more customers onto autopay
• Proactively engaging with accounts on Bill Block to remind them to pay their bills
• Dealing with customer queries on credit notes & facilitating between Accounts Receivable & the Billing Team
• Cleansing & profiling data on Customer contact accounts to ensure it is up to date
• Tagging up accounts that have received funding & grown in the last 12 months
• Generating sales reports & analysing data for Sales Teams
• There may be the ask for case escalations and navigating internal teams
• There may be the ask for Ongoing engagement with clients that sit within ‘protect’ category
• Qualify leads received from marketing or other organisations and nurture opportunities
• Generating incremental Opportunities through social selling, strategic & targeted prospecting into companies
• Handover qualified opportunities to sales with high quality, ensuring the best customer experience
• Provides relationship management support and activity management via telephone, email and web to ensure customer satisfaction and goal achievement
• Build and execute upon strategic outbound campaigns to obtain additional leads
• Identifying concur Alumni and new headcount roles
• Contributing to pipeline & revenue goals of the business. The bonus element will be driven by the requirements of this function SAP and total rewards, this is subject to change yearly similarly to the new business SDR function in Concur.

What you’ll bring:

• Confidence to challenge, change and improve
• Collaborative, proactive, and professional approach
• Ability to understand the challenges of multiple parties and find single, effective solutions
• A strong desire to improve systems and processes
• A drive to succeed and progress

The hiring manager is looking for someone that is very independent and is able to learn and seek out support from others around them to upskill to be the best they can be in this role.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate your website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [e-mail].

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

Please note that any violation of these guidelines may result in disqualification from the hiring process.