Client Development Manager

Apetito; Trowbridge; Ibrido; GBP 45.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Company car

Generous bonus scheme

Pension scheme

Descrizione del lavoro

apetito is the UK’s leading food supplier to health and social care sectors, serving over 1,300 care homes and education settings. The CDM role covers the North East & Scotland with travel to head office in Trowbridge, Wiltshire, and a company car is provided.

You will build long-term customer partnerships, drive retention and deliver training to support service excellence. The ideal candidate has proven account management success, training delivery experience, and a consultative sales approach,

Competenze

• Proven experience of achieving and exceeding targets as an Account Manager.
• Experience delivering training.
• Consultative, solutions-led sales approach.
• Strong commercial acumen and ability to justify a business-case.
• Strong organisational skills and time management.
• Team-oriented and collaborative work style.
• Ability to handle objections around finances.
• Good business communication skills at O Level/GCSE level.
• Excellent influencing and interpersonal skills.
• Full UK driving licence.

Mansioni

• Retain and grow existing accounts with targeted retention goals.
• Mobilise services; train staff and ensure skills transfer for service delivery.
• Develop group opportunities with KAMs for ongoing business growth.
• Maintain external relationships and collaborate with Marketing, CS&D, Product, Healthcare, LA and WFF.
• Manage a portfolio of ~40 customers focusing on budget control, training needs, product presentations, and dispute resolution.
• Promote apetito in Care Homes markets through extensive networking.

Conoscenze

Account management

Training delivery

Consultative sales

Commercial acumen

Organisation

Teamwork

Objections handling

Business communication

Numerical analysis

Full UK driving licence

Formazione

GCSEs/O Levels

Further education

Descrizione del lavoro

Competitive Salary + Car + Bonus + Benefits

• Location: UK-Home Based |
• Contract type: Permanent (Full-Time) |

Overview

Our Client Development Managers (CDMs) are a key link between our customers and apetito. Customers see their CDM as the face of apetito – they are an instrumental part of the success of apetito partnerships

A successful CDM will be an authentic, enthusiastic self-starter, who can develop long-term partnerships with customers and achieve commercial targets including high levels of customer retention and loyalty.

Our CDMs manage their own customers whilst having a team of apetito colleagues to support them. This is an important role and gives us a real point of difference in the market.

The Care Homes Team are:

• Dedicated experts in the provision of food for older people
• We are genuine partners to Care Homes and their teams
• We are proud to create food that is enjoyed and shared. Our Care Homes team have a very forward thinking culture that will really help us to accelerate growth over the next 5 years. We have a mix of experienced managers, food professionals and graduates who are positive and passionate about what we do. We make a real difference.

This role is covering the North East & Scotland area and will require travel across the region as well as to our head office in Trowbridge, Wiltshire.

A company car is provided so you'll need a full UKdriving licence, ideally with no points or endorsements.

Who we are

apetito is the UK’s leading food supplier to the health and social care sectors serving more than 1,300 care homes, health care and education settings.

Our meals are expertly crafted by our dieticians and chefs, and then frozen to lock in the goodness.

Wiltshire Farm Foods, our sister company, is the UK’s largest ready meal supplier cooking and delivering over 330 different delicious frozen ready meals across the UK.

Responsibilities

Retention

• Retention is the key challenge of the CDM role. The targets set are to achieve 95% Account & Value retention on existing accounts.

Mobilisations

• A key element of this role is to ensure that we mobilise our service excellently. This will involve introducing our system, training staff and ensuring that they are appropriately skilled to continue the service.

Business Development

• To work closely with and support KAM’s to develop group opportunities for further business development. Apetito target Groups as opposed to Independents and the development of on-going business is often as a direct result of a successful mobilisation.

Relationships

• External relationships are obviously key to the success of this role, but CDM’s are required to work closely and collaborate with other divisions, to include Marketing, CS&D and Product development, Healthcare, LA and WFF.

The CDM would typically manage a portfolio of around 40 customers with a key focus on budget control, delivering training needs, product presentations and dispute resolution.

The role will also be expected to promote apetito throughout the Care Homes marketplace through extensive networking.

About you

Essential:

• Proven experience of achieving and exceeding targets as an Account Manager
• Experience delivering training
• Consultative, solutions-led sales approach (rather than a hard product sell.)
• Strong commercial accumen – be able to justify a business-case.
• Strong organisation skills- able to manage their time and workload
• Work well as part of a team, contributing to shared success
• Objections handling focused around financial issues.
• Good O Levels / GCSEs to support a high standard of business communication skills and numerical analysis.
• Excellent influencing and interpersonal skills
• Attentive to customer's needs
• Methodical and analytical in approach, but with a results focus
• Full UK driving licence

Desirable:

• Catering experience
• Experience of food/nutritional/technical standards
• Experience of the Care sector
• Further education
• Intermediate/Advanced Food Hygiene Training

Personal Qualities:

• Passion for this role
• Gravitas- Credibility with owners and management boards
• Compassionate and able to show empathy with the customer
• Constantly looking to improve existing practices; strives for excellence
• Resilient & determined

As this role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974 and requires an Enhanced DBS Disclosure.

Travel to customers across the region and to national events, including overnight stays, will be a regular requirement - typically 1 night per week.

A company car is provided to facilitate this and a clean (or virtually clean) driving licence is essential.

Company Benefits

• Competitive salary – accredited Living Wage employer
• Company car
• 25 days holiday per year, plus bank holidays
• Option to purchase up to 5 additional days holiday per year
• Generous annual bonus scheme
• Pension scheme - employer matched contributions up to 5%
• Life assurance scheme worth 2x annual salary
• Free turkey or voucher at Christmas
• apetito perks scheme including salary sacrifice options and retail discounts

Our Values

As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of.

We develop a range of products designed to enhance health and well-being for all our customers.

We are driven by a passion for service and dedicated to feeding some of the UK’s most vulnerable people.

We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040.

Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer.
Learn more about apetito’s commitment to a more sustainable future .

We embrace inclusion, empowering individuals from diverse backgrounds.

Our commitment to making a real difference extends to customers, communities, and staff and we're on a mission to build an inclusive workplace where everyone reaches their full potential.