Client Development Manager

Lloyds Banking Group; Birmingham; Hybrid; GBP 59,000 - 67,000; Full time

Job summary

A leading banking institution in Birmingham is hiring Client Development Managers. You'll build client relationships, deliver tailored card solutions, and monitor client facilities. Ideal candidates have banking experience and strong relationship skills. This role offers a salary of £59,850-£66,500 with a hybrid working pattern and comprehensive benefits.

Benefits

Generous pension contribution of up to 15%

Annual performance-related bonus

Share schemes, including free shares

Discounted shopping benefits

30 days’ holiday, plus bank holidays

Wellbeing initiatives and generous parental leave policies

Qualifications

• Previous experience in banking or financial services, with a strong understanding of industry practices and client needs.
• Proven ability to build and nurture relationships with partners, clients and internal customers at all levels.
• Experience negotiating commercial terms internally and externally to achieve mutually beneficial agreements.
• Solid market awareness, including trends and competitor offerings, to position products optimally.
• Familiarity with embedded or virtual card solutions, or exposure to card payment technology within supply chains or beyond traditional 'cards-in-wallet' use cases.

Responsibilities

• Identify and deliver tailored card solutions that meet client needs, respond to enquiries, resolve issues and raise when necessary.
• Prepare and process applications for new and existing facilities to support client business objectives.
• Monitor and review client facilities for profitability, risk and product usage, recommending actions where appropriate.
• Produce accurate reports and returns to support risk control and provide insights for senior management.
• Conduct research and maintain up-to-date client information to enable informed decisions and strengthen relationships.
• Support business growth by retaining and developing relationships, attending client meetings and contributing to tenders and marketing initiatives.

Job description

We have a fantastic opportunity to join our dynamic Commercial Cards SME Client Development Team, where you'll work closely with internal relationship managers and directly with clients to deliver groundbreaking card solutions. We're hiring four hardworking Client Development Managers who will receive comprehensive on-the-job training to reach top-tier expertise. In this client-facing role, you'll build strong relationships, introduce best-in-market propositions and drive new spend and revenue. You'll collaborate with commercial bank teams to find opportunities, onboard clients with dedicated support and lead key relationships to improve customer engagement. If you're tech-savvy, numerate and thrive on forging connections quickly, this exciting opportunity is for you!

Responsibilities

• Identify and deliver tailored card solutions that meet client needs, respond to enquiries, resolve issues and raise when necessary.
• Prepare and process applications for new and existing facilities to support client business objectives.
• Monitor and review client facilities for profitability, risk and product usage, recommending actions where appropriate.
• Produce accurate reports and returns to support risk control and provide insights for senior management.
• Conduct research and maintain up-to-date client information to enable informed decisions and strengthen relationships.
• Support business growth by retaining and developing relationships, attending client meetings and contributing to tenders and marketing initiatives.

Qualifications

• Previous experience in banking or financial services, with a strong understanding of industry practices and client needs.
• Proven ability to build and nurture relationships with partners, clients and internal customers at all levels.
• Experience negotiating commercial terms internally and externally to achieve mutually beneficial agreements.
• Solid market awareness, including trends and competitor offerings, to position products optimally.
• Familiarity with embedded or virtual card solutions, or exposure to card payment technology within supply chains or beyond traditional "cards-in-wallet" use cases.

At Lloyds Banking Group, we are driven by a clear purpose – to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you will have a key role to play in shaping the financial services of the future, while the scale and reach of our Group gives you ample opportunities to learn, grow and develop.

We keep your data safe. So, we will only ever ask you to provide confidential or sensitive information once you have formally been invited to an interview or accepted a verbal offer to join us, which is when we run our background checks. We will always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We are committed to building a workforce that reflects the diversity of the customers and communities we serve.

Compensation and Hours

SALARY: National: £59,850-£66,500 / London: £70,929-£78,810 plus a competitive benefits package
HOURS: Full Time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days a week (or 40% of your time) in the office or meeting clients.

Benefits

• Generous pension contribution of up to 15%
• Annual performance-related bonus
• Share schemes, including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• Range of wellbeing initiatives and generous parental leave policies

This is a once-in-a-career opportunity to help shape your future as well as ours. Join us and grow with purpose!