Client Delivery Manager

Iress; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Iress in the United Kingdom is seeking a Client Delivery Manager to join our UK Client Solutions Team. Reporting to the Head of Delivery, you will support and provide solutions for client needs across engagements.

You will lead client engagements, coordinate cross-functional teams, and manage delivery plans, milestones and budgets, ensuring timely, high-quality outcomes for our financial services clients.

Qualifications

• Desirable vocational or professional certification.
• Educated to degree level or equivalent experience.
• MSP/Prince2 Practitioner or APM accreditation, or equivalent.
• Extensive experience delivering software solutions in a commercial setting.
• Knowledge of the UK private wealth market and regulatory requirements.
• Experience in client account or engagement management.
• Experience delivering complex solutions to large corporate clients.
• Experience managing single major or multiple smaller projects.
• Experience coordinating large project teams.
• Strong knowledge of project delivery processes across lifecycle.
• Strong knowledge of quality processes in all project phases.

Responsibilities

• Lead client engagement on behalf of Client Solutions implementation.
• Ensure effective communication of client engagements across Iress and collaborate with cross-functional teams.
• Coordinate the cross-functional engagement team, delivery plans and alignment to Ways of Working.
• Define scope, goals and milestones and create delivery-related schedules and budgets.
• Ensure delivery plans are agreed and work is delivered as per plan.
• Manage commercial matters with the client and monitor revenue against baseline.

Skills

Software delivery

Client engagement

Project management

Cross-functional teamwork

Quality processes

Education

Degree or equivalent experience

MSP/Prince2 Practitioner

APM Accreditation

Job description

See yourself being part of a large, transformational change? This could be the role for you! At Iress, we make things happen We believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. More than 10,000 businesses and 500,000 people use our software, from the world’s most iconic financial services brands to advice firms of all sizes, banks, insurers, investment managers, traders and brokers. Iress is one of Australia’s largest technology companies and employs more than 1,100 people across Australia, The United Kingdom, Africa, Canada, New Zealand and Asia. Build your career at Iress! We’re looking for a Client Delivery Manager to join our UK Client Solutions Team.

Reporting to the Head of Delivery, this role is responsible for supporting and providing solutions for all our clients needs.

Some of the awesome things you’ll be involved with:

• Responsible for leading the engagement with the client on behalf of Iress on behalf of Client Solutions implementation journey.
• Responsible for ensuring there is effective communication of client engagement(s) within Iress and working collaboratively and effectively with cross-functional Iress teams ensuring alignment to our ways of working.
• Responsibility for the cross-functional engagement team, it’s delivery plans and alignment to Ways of Working.
• Ensure the engagement team understands the design as approved by the Design Team and is therefore able to define the appropriate scope, goals and deliverables and create delivery related schedules, milestones and timelines whilst establishing the commercial aspects of the delivery to determine accurate budget and financial plans.
• Responsible for ensuring delivery plans are in place, agreed across all relevant Iress teams and work is delivered in accordance to the agreed delivery plans.
• Responsible for timeliness, quality and effectiveness of client deliverables to Iress and Iress deliverables to the client ensuring Iress’ interests are protected where impacted by client failings.
• Work with the Commercial team to ensure effective management of commercial matters associated with the client project including agreeing a commercial baseline as part of the pre-sales process and managing revenue and costs against that baseline throughout the life of the project

What you will bring:

• Desirable vocational/professional certification:
• Educated to Degree Level or Equivalent Experience
• MSP/ Prince 2 Practitioner, APM Accreditation, or equivalent
• Skills/training:
• Extensive experience of delivering software solutions within a commercial environment
• Knowledge of the UK Private Wealth market and regulatory requirements
• Some experience of client account management or client engagement management
• Experience of managing and delivering complex solutions into large corporate Clients
• Experience of managing single major or multiple smaller projects
• Experience of co-ordinating large project teams
• Excellent knowledge of project, implementation & delivery processes and approaches, across all stages of the project lifecycle
• Excellent knowledge of quality processes in all phases of a project

Employment Type Employee Time Type Full time