Client Delivery Lead

Story Terrace Inc.; Leeds; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A data consulting firm is seeking a Client Delivery Lead in Leeds. The role focuses on managing client relationships and ensuring the successful delivery of data consultancy projects. Ideal candidates will have strong communication skills and experience in project management. Benefits include private healthcare and a generous pension scheme.

Benefits

Private Healthcare

Discretionary Bonus

Generous Pension

Electric Vehicle Scheme

Enhanced Maternity Pay

Learning & Development Budget

Qualifications

• Strong track record of leading successful data projects in a client-facing environment.
• Comfortable managing large and small delivery squads.
• Ability to build trusted relationships with clients.

Responsibilities

• Manage client relationships and oversee project delivery.
• Act as primary contact for clients, ensuring satisfaction.
• Coordinate cross-functional teams for project success.

Skills

Stakeholder management

Communication skills

Project management

Agile methodologies

Job description

About Us

At Oakland, we help businesses unlock the power of their data. Whether it's data strategy, governance, engineering, analytics, or AI, we work with our clients to turn data into real, impactful results. Our team is made up of friendly, hands‑on experts who love solving problems and making a difference. We don’t just advise - we roll up our sleeves and get stuck in, working alongside our clients every step of the way.

Founded in 1986 out of our Leeds HQ, we work with a diverse range of clients across all sorts of industries including Utilities, Telecommunications, Media, Financial Services, Public Sector, and many more! Our projects range from multi-year data transformations to specific, shorter‑term assignments, so you’ll have plenty of opportunities to diversify your skillset.

We meet high standards for social and environmental impact, transparency, and accountability. We believe businesses should be a force for good, so we make sure our decisions don’t just benefit the bottom line but also our people, communities, and the planet.

And it’s not just us saying we’re a great place to work… we were recently named the Best Consultancy to work for in the UK through Best Companies! We’re all about creating an environment where people can grow, do meaningful work, and enjoy the journey.

In April 2025, Oakland was acquired by Softcat, a leading provider of IT infrastructure services to corporate and public sectors. By combining Oakland's deep expertise in data and AI consulting with Softcat's extensive portfolio and market presence, we can deliver unparalleled value and innovation to our clients. This partnership marks a significant milestone in our journey, and we’re looking forward to achieving great things together.

Hybrid working policy

We operate a hybrid working arrangement from our Head Office in Leeds, designed to balance your commitments and preferences with our client’s needs. Whilst we support flexible working, we expect our team members to be in the office or with clients at least twice per week. This balance helps us stay connected, learn from each other, and build strong relationships - both within our team and with the businesses we support.

The role

As we continue to grow, we are on the lookout for a Client Delivery Lead to manage client relationships and grow the value of our data consulting services with clients. The Client Delivery Lead’s main priorities are maintaining high levels of client engagement, identifying and helping with opportunities for account growth, and overseeing project delivery.

Client Engagement

• Act as the primary point of contact for clients, fostering strong relationships and ensuring high satisfaction levels, as measured by Net Promoter Score (NPS).
• Regularly engage with stakeholders to understand evolving needs, gather feedback, and ensure alignment between delivery outcomes and business objectives.
• Anticipate and address client concerns proactively, maintaining transparency and trust throughout the engagement lifecycle.
• Collaborate with internal teams to tailor communication and reporting to client preferences, ensuring clarity and responsiveness.

Business development

• Nurturing existing business relationships, developing compelling proposals, and managing the associated Oakland processes.
• Proactively uncover and pursue opportunities to expand the scope and value of existing client accounts, collaborating with sales and technical leads.
• Help with bid documents, client presentations, and project reports.

Oversee Project Delivery

• Ensure the successful delivery of data consultancy projects across a range of sectors and project sizes, managing timelines, budgets, and resources to meet or exceed client expectations.
• Coordinate cross‑functional squads including Data, Engineers, Solutions Architects, and Business Analysts, tailoring delivery approaches to suit both large and small‑scale engagements.
• Monitor project performance and proactively resolve delivery challenges, ensuring alignment with client goals and internal quality standards.

What we're looking for:

We’re looking for a confident and adaptable Client Delivery Manager with a strong track record of leading successful data or similar technically related projects in a consultancy or client‑facing environment. You’ll need to be comfortable working across multiple sectors, managing both large and small delivery squads, and building trusted relationships with clients.

• Strong stakeholder management and communication skills, with a focus on client satisfaction and relationship building.
• Proven experience managing complex technical projects, ideally within a consultancy or multi‑client environment.
• Ability to lead cross‑functional teams.
• Commercial acumen with the ability to identify and nurture account growth opportunities.
• Familiarity with agile delivery methodologies.
• Strategic thinker - seeing beyond individual projects.

Benefits That Put You First

At Oakland, we believe in taking care of our people, both inside and outside of work. Here’s what you can expect when you join us:

• Health & Wellbeing – Enjoy Private Healthcare from day one for you and your household, including dental cover, physiotherapy, mental health support, and access to a range of wellbeing services to keep you feeling your best.
• Discretionary Bonus – Your hard work won’t go unnoticed. When we do well, you’ll do well.
• Generous Pension – We invest in your future with a 10% employer contribution, plus flexible options so you can adjust to your investment preferences.
• Electric Vehicle Scheme – Drive greener with tax‑efficient options to get behind the wheel of an electric car.
• Giving Back – Support causes you care about with our Payroll Giving Scheme and Matched Charitable Giving program.
• Bike to Work Scheme – Save money, stay active, and enjoy tax savings on a new bike.
• Family-Friendly Policies – We support all paths to parenthood with:
  • Enhanced Maternity Pay – 16 weeks full pay, 10 weeks half pay.
  • Enhanced Paternity Pay – 2 weeks full pay, 2 weeks half pay.
  • Adoption, Surrogacy & Shared Parental Leave.
  • Fertility Treatment Support – Because your family matters.
• Time to Recharge – 25 days annual leave + bank holidays (and your allowance grows the longer you’re with us!).
• Learning & Development – We invest in you with:
  • Personalised development plans tailored to your goals.
  • Full support for certifications.
  • Access to The Oakland Academy for a suite of learning materials.
  • An annual Personal Learning Budget to upskill in ways that matter to you.
• Refer & Earn – Know someone great? If they join us, you’ll get a referral bonus as a thank you.

Diversity, Equity, Inclusion & Belonging at Oakland

At Oakland, we believe that diverse perspectives drive better outcomes for our people, our clients, and our business. Our commitment to DEIB isn’t just about policies; it’s about creating a workplace where everyone feels heard, valued, and empowered to thrive.

We are building a truly inclusive Oakland where you can be yourself, no matter your background, gender, age, race, ethnicity, disability, sexual orientation, or any other characteristic that makes you, you.

Fair & Inclusive Hiring

Every interviewer completes recruitment and unconscious bias training, and our hiring process is skills‑based and structured to ensure fairness and consistency for all candidates.

Support Throughout the Interview Process

If you require any reasonable accommodations to make your interview experience more accessible, our Talent team is here to help - just let us know.