Client Delivery Lead

Kernel; Greater London; Hybrid; GBP 80,000 - 120,000; Full time

Benefits offered by this job

Salary: £80,000 - £120,000 OTE + eq

24 days holiday + bank holidays

£450 Monthly Office Dinner Allowance

2 weeks work-from-anywhere

Pension plan

Top-spec equipment

Job summary

Kernel is building a reliable business identity layer for agents, with a track record of serving major clients and rapid growth. The role centers on translating customer needs into scalable, high-impact technical solutions in enterprise deals.

You will collaborate with Account Executives, Product and Engineering to address complex questions, troubleshoot challenges, and ensure solutions align with client value while staying ahead of market innovation.

Qualifications

• 3-7 years of experience in a client-facing analytical or technical role (Solutions Engineering, Implementations, Technical Account Management or Consulting).
• Technical fluency (APIs, Javascript) and understanding of data systems.
• Ability to manage multiple clients and projects, communicate clearly and navigate ambiguity.

Responsibilities

• Partner with Account Executives in late-stage cycles as the technical expert.
• Run and deliver high quality POCs in a timely manner.
• Lead the full implementation cycle from kick-off to go-live.
• Architect, build, and deploy bespoke AI agents using Kernel's tooling.
• Act as trusted advisor for your portfolio of clients.
• Provide feedback to Product to drive continuous improvement.

Skills

Client-facing experience

Analytical

Technical communication

APIs

Javascript

Data systems

Startup experience

Project management

Job description

About Kernel

Agents are starting to sell, buy and operate on behalf of companies. But before an agent can close a deal, qualify an account, route a lead or assess risk, it has to answer a basic question: which company is this?

Today, that answer is messy, and no one answers it reliably. Business identity lives across CRMs, ERPs and third-party datasets full of duplicates, missing parent companies, stale addresses and incorrect enrichment. The cost shows up across the enterprise: sales teams miss revenue opportunities because they lack the right account context; operations teams take on avoidable exposure because risk signals are fragmented or wrong; and finance teams end up chasing, writing off, or defaulting on bad debt that should have been caught earlier.

Humans have worked around that mess for years. Agents cannot. They need a reliable business identity layer they can trust.

Kernel is building that layer: the business registry for agents. We issue a permanent KERN ID for every business, plus the context an agent needs to act on it. Ops, data and revenue teams at Gong, Legora, Mistral, Canva and Checkout already use Kernel on their own systems. Agents are next, and there will be far more of them.

We have raised $14M from top VCs and operators at Plaid, OpenAI, Slack and others, and we are growing 5x YoY.

Your Role

As a Client Delivery Lead, you're the bridge between customer needs and technical execution in enterprise deals. You translate complex requirements into practical, high-impact solutions, ensuring every proof of concept is accurate, scalable and positioned for success.

Working closely with Account Executives, Product and Engineering, you'll navigate technical questions, troubleshoot complex challenges and shape solutions that drive value for our clients. With new features shipping constantly at Kernel, you'll stay ahead of client requirements and the latest market innovation.

What You'll Be Doing:

• Partnering with Account Executives in late-stage cycles as the technical expert
• Running and delivering high quality POCs in a timely manner
• Leading and owning the full implementation cycle from kick-off to go-live
• Architecting, building, and deploying bespoke AI agents using Kernel's tooling
• Acting as a trusted advisor for your portfolio comprised of multiple clients
• Provide feedback to the Product team to ensure constant improvement and iteration

What You Bring:

• 3-7 years of experience in a client-facing analytical or technical role, such as Solutions Engineering, Implementations, Technical Account Management or Consulting
• Technical fluency (APIs, Javascript etc) and understanding of data systems
• A product sensibility to how you work - you ask why before you ask when, and you push back on scope that doesn't serve the customer
• Advanced analytical and problem-solving skills, with close attention to detail
• Comfortable navigating ambiguity and solving technical challenges creatively
• Experience working in fast-paced, startup environments
• Ability to manage multiple clients and projects at once
• Strong communication skills and the ability to build trusted customer relationships
• Flexibility to occasionally work later hours to support US-based customers
• Nice to have, but not required:
• Experience working with AI products or use cases
• Familiarity with RevOps workflows and systems, including CRMs and related tooling

This role may not be for you if you:

• Prefer a lot of structure or close guidance
• Prefer routine over variety
• Are looking for a purely internal, non-customer-facing role

This role is definitely not for you if you:

• Prefer fully remote work (this role requires 4+ days per week in the London office)
• Don't enjoy intense, fast paced workspace or ambiguity
• Want to manage rather than build and deliver

What We Offer

We will do our best to offer you a ride of a lifetime. It will not be easy, but it will be thrilling.

• Salary: £80,000 - £120,000 OTE + equity
• 24 days holiday per year + bank holidays
• £450 Monthly Office Dinner Allowance
• 2 weeks work-from-anywhere
• Generous parental leave policy
• Pension plan
• Top-spec equipment and central London office
• Team events and dinners
• Work directly with the founders to scale the systems that power enterprise AI
• High-autonomy, high-trust environment with a small team shipping at pace

Interview Process

Stage 1 - Video call with the Talent Lead.

Stage 2 - Video call with the Hiring Manager.

Stage 3 - Case study interview (in person) with the team.

Stage 4 - Values interview with the Founders

If there is mutual fit, we move to references and offer.