Client Delivery Executive

SmartRecruiters, Inc.; Norwich; Hybrid; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Private Medical Insurance

Flexible working environment

Learning & Development

Great team culture

Sales-based incentive or bonus

Job summary

NIQ Brandbank is recruiting to manage a portfolio of Supplier accounts. You will act as the primary contact, handle item submissions and queries, and help secure renewals while supporting new business revenue growth.

You will work closely with a Customer Success Manager to strengthen retailer coverage and customer satisfaction KPIs. You will drive quarterly targets, focusing on revenue and delivering strong client outcomes, with a proactive approach to maintaining excellent relationships and

Qualifications

• 3 years of experience in sales (Targets).
• Proven track record of managing revenue targets and overachieving.
• Demonstrable sales experience with strategic planning and pipeline management.
• Ability to work collaboratively in a fast-paced environment.
• Highly organized, with excellent time management and attention to detail.
• Excellent written and verbal communication with strong presentation skills.

Responsibilities

• Deliver core revenue targets, focused on securing Annual Renewal revenue and growing New Business spend.
• Forecast revenue to management with a strong pipeline to meet targets.
• Develop understanding of NIQ Brandbank value proposition.
• Build rapport with suppliers to understand service needs and growth opportunities.
• Create Account Development Plans with objectives, goals, strategies and measures.
• Engage clients to establish a rhythm for new item submissions and revisions.
• Coordinate with operations to schedule item delivery and resolve process issues.
• Create engagement plans to resolve client issues and drive process improvements.

Skills

Sales experience

Revenue target achievement

Forecasting revenue

Pipeline management

Client relationship building

Strong communication

Job description

You will be responsible for managing a portfolio of NIQ Brandbank’s Supplier accounts, acting as the primary point of contact and supporting your clients with item submissions, account queries and any other business needs on a day-to-day basis. You will also be responsible for securing client renewals, and you will support our Client Development Executives with shared accountability for the generation of New Business revenue for your portfolio of clients, with a particular emphasis on increasing the volume of products on our platform. Alongside a Customer Success Manager, you will be a primary point of contact for your clients. You will be responsible for achieving Quarterly targets; primarily these will be revenue based, but you will also be accountable for consistently improving retailer coverage metrics and customer satisfaction KPIs.

Salary: 25800 GBP to 27500 GBP gross per year. Placement within the range will depend on objective criteria including experience, skills, and internal equityconsiderations. We are committed to equal pay and pay transparency. Remuneration decisions are made using gender-neutral and objective criteria.

Your Responsibilities

• Delivering core revenue targets, primarily focused on securing Annual Renewal revenue, but also supporting additional volume and increased New Business spend.
• Accurately forecasting revenue to the Senior Client Delivery Manager and ensuring there is a consistently strong pipeline to deliver targets. This is generally on a monthly basis, but you may be asked to provide additional forecasts at your manager’s discretion.
• Developing a full understanding of the NIQ Brandbank value proposition.
• Building a rapport with your supplier base, frequently contacting them to understand their service requirements and identify potential areas where NIQ Brandbank can further support their business objectives. This will support both revenue growth and customer satisfaction.
• Using the above knowledge to create Account Development Plans in partnership with our Client Development Executives. This should include Objectives, Goals, Strategies & Measures detailed for all relevant accounts.
• Engaging your clients to establish a good operating rhythm for new item submissions and product revisions, with a goal of ensuring we have 100% coverage month on month for all our Retail partners requesting content.
• Working with our operations team to ensure items are scheduled for delivery, and managing any queries or issues related to those operational processes.
• Creating engagement plans to resolve any ongoing client issues and working with various business functions to drive process improvement and achieve consistently strong customer satisfaction.

Other

• You may be asked to undertake additional duties to those above, either on a temporary or permanent basis, which the Company reasonably believes you are capable of carrying out or for which you will be trained.

Your Qualifications

• 3 years of experience in sales (Targets)
• Proven track record of managing revenue targets, with a strong desire to consistently overachieve against both personal targets and objectives.
• Demonstrable sales experience, strategic sales planning and implementation, including pipeline management.
• Proven ability to work collaboratively as part of a diverse team, in a fast-paced environment.
• Highly organized and able to prioritize workload, with good time management skills and excellent attention to detail.
• Excellent communication skills, both written and verbal, with strong presentation skills and the ability to network effectively.

A little bit about You

If you have sales experience with a proven track record of delivering strong results against revenue targets and KPIs then this role is for you! We are looking for a strong communicator and organized individual who thrives in a busy environment.

What You Get

• Private Medical Insurance
• Flexible working environment
• Learning & Development
• Great team culture

“This role might also be eligible for a sales-based incentive or performance-based bonus.”

Additional Information

• Flexible working environment
• Volunteer time off

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

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