Client Commercial Team Manager

Hall & Kay; Birmingham; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Contributory pension scheme

Life Assurance

Health care scheme

Job summary

Hall & Kay in Birmingham seeks a hands-on Head of Renewals and Sales Administration to lead a specialist team responsible for contract renewals, remedial quotations and sales administration. You will drive timely renewals, oversee pricing changes, and maintain strong client relationships to grow revenue.

You will also champion collaboration across finance and operations, ensure accurate quoting, and manage CRM-driven pipelines to support business targets and service excellence.

Qualifications

• Comprehensive experience in contract management, commercial operations, or facilities management (essential) ideally within the Sprinkler industry.
• Experience in supervisory/management positions driving performance improvements and talent development.
• Strong understanding of commercial contracts, pricing structures, and estimating principles.
• Proficiency in CRM systems, contract management software, and Microsoft Office Suite (Excel).
• Ability to balance client needs with profitability; experience in negotiation and value proposition.
• Excellent written and verbal communication; ability to present complex info clearly.
• Ability to balance results with building relationships internally and with clients.

Responsibilities

• Supervise and develop a team of contract administrators and estimators on renewals and quotes.
• Conduct performance reviews, coaching, and foster client-service excellence.
• Manage workload to meet deadlines across multiple contracts and projects.
• Oversee end-to-end renewal process and proactive client engagement.
• Review terms, price adjustments, and scope changes.
• Coordinate with finance/operations; maintain renewal tracking and pipeline reports.
• Prepare and submit remedial quotations and standardise pricing/approval workflows.
• Manage sales orders, quotes, CRM data, and sales forecasting.
• Maintain accurate customer records and analyze sales data for trends.
• Monitor pricing strategies to stay profitable and competitive.

Skills

Contract management

Commercial operations

Leadership

Negotiation

Revenue growth focus

CRM systems

Excel

Budget forecasting

Client relationship management

Tools

CRM systems

Contract management software

Microsoft Excel

Job description

Summary Of Role

Lead and manage a specialist team responsible for commercial contract renewals, remedial quoting process and sales administration. This role ensures timely, accurate contract renewals while overseeing the development and submission of remedial work quotations to maintain client relationships and drive revenue growth.

Summary Of Role

Lead and manage a specialist team responsible for commercial contract renewals, remedial quoting process and sales administration. This role ensures timely, accurate contract renewals while overseeing the development and submission of remedial work quotations to maintain client relationships and drive revenue growth.
At the heart of this role is a dual commitment to driving exceptional sales performance while fostering a dynamic, collaborative culture. You will be expected to consistently meet and exceed revenue targets through strategic client engagement while simultaneously championing the values and behaviors that define our team's success.

What You Will Be Doing

• Supervise and develop a team of contract administrators and estimators handling renewal cycles, remedial quotations and sales administration.


• Conduct performance reviews, provide coaching, and foster a collaborative environment focused on accuracy and client service excellence.


• Manage workload allocation to ensure deadlines are consistently met across multiple contracts and projects.


• Oversee the end-to-end renewal process for commercial service contracts, ensuring timely identification of upcoming expirations and proactive client engagement.


• Review contract terms, pricing adjustments, and scope changes.


• Coordinate with finance and operations teams to finalise renewal documentation. Maintain renewal tracking systems and report on pipeline status and conversion rates.


• Direct the preparation and submission of quotations for remedial, repair, and additional scope work identified during service visits. Establish standardised quoting processes, pricing methodologies, and approval workflows. Ensure quotations are technically accurate, commercially competitive, and aligned with contract terms and client expectations.


• Oversee the processing of sales orders, preparing quotes and proposals, maintaining CRM systems and sales databases, managing sales documentation and contracts, and coordinating sales meetings and presentations. Tracking sales metrics and pipeline data, generating sales reports and forecasts.


• Maintain accurate customer records, updating sales tracking systems, analysing sales data for trends, managing contact lists and mailing databases, and ensuring data integrity across platforms.


• Monitor pricing strategies to maintain profitability while remaining competitive. Track quote-to-conversion metrics and identify improvement opportunities.


• Collaborate with management on budget forecasting related to renewal revenue and remedial work projections. Implement controls to minimise pricing errors and contractual disputes.


• Serve as escalation point for complex renewal negotiations and remedial scope discussions. Build strong relationships with key clients to understand their evolving needs and address concerns promptly. Ensure high service standards that support contract retention and expansion opportunities.


• Develop and refine standard operating procedures for renewals and quoting workflows. Implement technology solutions and CRM tools to enhance efficiency and data accuracy.


• Generate management reports on team performance, renewal success rates, and remedial work trends.


• Ensure all renewals and quotations comply with contractual obligations, company policies, and regulatory requirements. Identify and mitigate risks related to contract terms, pricing commitments, and service delivery capabilities.

What We Will Need From You

• Comprehensive experience in contract management, commercial operations, or facilities management (essential) ideally within the Sprinkler industry.


• Experience of a supervisory/management position driving performance improvements, and developing talent (essential)


• Strong understanding of commercial contracts, pricing structures, and estimating principles.


• Proficiency in CRM systems, contract management software, and Microsoft Office Suite (particularly Excel) (essential)


• Demonstrated ability to balance client needs with profitability objectives. Experience with negotiation and value proposition development (essential)


• Exceptional written and verbal communication skills with ability to present complex information clearly to diverse stakeholders. (essential)


• Your ability to balance results-driven execution with building meaningful relationships—both internally with colleagues and externally with clients—will be critical.

What You Can Expect In Return

• Competitive & negotiable salary depending on experience.


• 25 days holiday plus bank holidays and option to buy 5 days


• Contributory company pension scheme


• Life Assurance


• Health care scheme


• Hours: 36.5 hours per week (Monday to Thursday 8.45 - 16.40, Friday 8.45 - 16:00)

Please note:

You will be required to undertake a driving licence check, right to work check and may be required to undertake a DBS check as part of your job role at Hall & Kay.

Additional Company Information

About Us

At Hall & Kay, we deliver complex fire protection and security solutions to protect what matters most to our clients. As technical experts our focus is on the lifetime value of a project. Meaning we can design, supply, install, test and maintain all types of sprinkler, gas suppression, fire detection, and integrated security systems. With 140+ year trading experience and a strong project delivery culture, we are proud to have built lasting relationships with some of the UK's most respected companies in all areas of industry and construction.
What sets us apart? Our culture. What we call 'the Hall & Kay way'. ...it's a people thing. Put simply, we know we can achieve more when we work as a team - with clients, with the communities we serve and in our own business. Our people create safety every single day, using their skills and experience to adapt to changing situations and rise to the challenges presented to them. It's our people that make us trusted to deliver.
Find out more about us and what our people say about us.

Our Commitment

We promote equality and ensure we have an inclusive culture where we recognise and address unconscious bias or prejudice – whether involving race, sex, background, disability, sexuality or other factors. We create a supportive environment that drives innovation, creativity and results.