Client Change Team Leader, Pension Administration

Gallagher; Ipswich; On-site; Confidential; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development

Collaborative culture

Job summary

Gallagher Benefit Services in the United Kingdom is seeking a Client Change Team Leader to oversee the delivery and day-to-day operations of a portfolio of pension projects and events.

You will lead a team of professionals, scope and resource initiatives, perform pension calculations, ensure regulatory compliance, and drive process improvements while deputising for the Senior Operations Manager when needed.

Qualifications

• Seasoned third party administration occupational pension schemes expert.
• Proven people management experience from trainees to senior associates.
• Strong analytical skills with a logical approach to problem-solving.
• Excellent communication and prioritisation skills to meet deadlines.
• The ability to scope, cost, resource, and check projects/events.

Responsibilities

• Leading and developing a team to reach their full potential.
• Overseeing the scoping, costing, and resourcing of projects and events.
• Performing pension calculations for key events (retirements, leavers, deaths, increases).
• Interpreting and running MKEY reports and conducting data mining to locate information.
• Ensuring GMP/GMPE, disclosure requirements and regulatory obligations are met.
• Reviewing Scheme Booklets, Trust Deeds, Rules and actuarial instructions to complete tasks.
• Taking accountability as Project Owner for a portfolio of projects and events.
• Driving process improvement initiatives and supporting senior staff with implementation.
• Deputising for the Senior Operations Manager when required.

Skills

People management

Pensions knowledge

Leadership

Regulatory compliance

Data analysis

Project leadership

Tools

MKEY reports

Data mining tools

Job description

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Overview

Are you an experienced third party administration pensions professional with a passion for leading teams and delivering exceptional results? Do you thrive in a fast-paced environment where no two days are the same? If so, we have the perfect opportunity for you! We’re looking for a Client Change Team Leader to join our dynamic team. In this role, you’ll oversee the delivery and day-to-day operations of a portfolio of projects and events, ensuring everything runs smoothly and efficiently.

How You'll Make An Impact

• Managing and inspiring a team, coaching and developing individuals to reach their full potential.
• Overseeing the scoping, costing, and resourcing of projects and events, collaborating with Specialist Projects Consultants where needed.
• Performing and verifying manual and automated pension calculations, including key events such as retirements, leavers, deaths, and pension increases.
• Interpreting and running MKEY reports, as well as conducting data mining to locate critical information.
• Leveraging your in-depth knowledge of pension regulations to ensure compliance with GMP/GMPE, disclosure requirements, and other regulatory obligations.
• Reviewing Scheme Booklets, Trust Deeds, Rules, and Actuarial instructions to complete tasks accurately.
• Taking accountability as the designated Project Owner for a portfolio of projects and events.
• Driving process improvement initiatives and supporting senior staff with their implementation.
• Deputising for the Senior Operations Manager when required.

About You

• A seasoned third party administration occupational pension schemes expert, with a detailed understanding of either DB or DC, and Hybrid Pension Schemes.
• Already established at either team leader or a principal now looking to progress to a Team Leader position.
• Proven people management experience, from trainees to senior associates.
• Strong analytical skills with a logical approach to problem-solving.
• Excellent communication and prioritisation skills to meet deadlines.
• The ability to scope, cost, resource, and check projects/events.
• A proactive leader who can inspire, motivate, and develop their team.

Why join us?

At Gallagher Benefit Services, we’re committed to creating a supportive and inclusive workplace where you can thrive. You’ll have the opportunity to work on exciting projects, develop your skills, and make a real impact.

Compensation And Benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace.

If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities.

Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)