Client-Centric Service Delivery Leader — Hybrid UK

SoftwareONE Deutschland GmbH; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Global company culture

Mentor program to support your start

President’s Club

Flexible work

Lifelong education

Hire to Grow

Job summary

SoftwareOne is hiring a Service Delivery Manager in the United Kingdom. You will own the end-to-end service experience, ensuring services are delivered on time and to the highest quality standards for our clients.

The role requires years of client-facing experience, strong communication skills, and a dedication to improving customer experience while partnering across functions to grow engagements. Hybrid work arrangement and UK visa eligibility are noted in the role brief.

Qualifications

• Solid understanding of ITIL principles and best practices.
• Experience in service delivery and managing SLAs.
• Strong communication with clients and internal teams.
• Ability to translate complex information for non-technical stakeholders.
• Track record of driving customer satisfaction and outcomes.

Responsibilities

• Own client relationships and drive exceptional customer satisfaction (CSAT).
• Lead end-to-end service delivery aligned to SLAs, KPIs, and business goals.
• Monitor performance, identify improvements, and proactively resolve issues.
• Drive continuous service improvement and operational efficiency.
• Manage risk, contracts, and service performance reporting.
• Partner cross-functionally to deliver and evolve client solutions.
• Identify opportunities to expand and grow client engagements.

Skills

ITIL knowledge

Client-facing experience

Project management

Communication skills

Job description

SoftwareOne is hiring a Service Delivery Manager in the United Kingdom. You will own the end-to-end service experience, ensuring services are delivered on time and to the highest quality standards for our clients.

The role requires years of client-facing experience, strong communication skills, and a dedication to improving customer experience while partnering across functions to grow engagements. Hybrid work arrangement and UK visa eligibility are noted in the role brief.