Client Care Manager

IVC Evidensia; Plymouth; On-site; GBP 28,000 - 34,000; Full time

Job summary

A veterinary care provider in Plymouth is seeking a Client Care Manager to lead their support team. In this role, you will manage the team's performance, produce weekly rotas, and ensure high standards of customer service. The ideal candidate will have management experience in veterinary or customer service settings and a client-focused mindset. The position includes a competitive salary and various employee benefits, supporting a well-balanced work-life environment.

Benefits

6.6 weeks annual leave

Additional leave for birthday

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Discounted staff pet care

Pension scheme

Qualifications

• Management experience within a veterinary or customer service setting.
• Client-focused and highly organized.
• Ability to provide guidance and support to team members.

Responsibilities

• Produce weekly rota and manage team absences.
• Drive team performance and meet deadlines.
• Lead non-clinical support team to ensure high standards of client care.

Skills

Management experience

Client-focused

Organizational skills

Problem-solving

Team player

Job description

We are looking for a fantastic individual to join our team as a Client Care Manager at Plymouth Vet Group. Our Client Care team are the face of the practice and plays an essential role in delivering high standards of customer service as well as being the link to the clinical team. As a line manager, you will be required to produce the weekly rota, manage team absence, drive the performance of the team to achieve their deadlines and offer training, guidance and support for each team member to enable them to thrive in a fast-paced environment. Please be aware that this is a maternity cover contract lasting approximately 12 months.

About Plymouth Veterinary Group

With a total of 4 Veterinary sites, including a busy first opinion/referral Hospital, we aim to provide high-quality care for patients and their owners in all areas of Plymouth.

The role is primarily based at the main hospital in Derriford, with some travel to other sites to support the wider team. The practice is busy with a large client base, and in this role, you will lead the non-clinical support team in delivering high standards of customer service.

The perfect fit

Ideally, the right person will have already gained management experience within a veterinary setting or from an alternative customer service setting. You must be a client-focused person, be highly organised, approachable, a team player, analytical and a logical problem solver to ensure your team always promotes good client care.

Your shift pattern

Working full-time fulfilling shifts between the hours of 8 am - 8 pm Monday to Friday, as well as weekends where required. Ideally, the line manager will cover core hours between 9 am - 6 pm regularly, with flexibility to start earlier or finish later as the rota demands.

In addition to a competitive salary, you will benefit from:

• 6.6 weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Pension scheme
• Discounted staff pet care

£0 - £0 a year

Up to £34,000 DOE

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