Client Care Coordinator (Reading / Chesham)

MSI Reproductive Choices; Reading; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading provider of reproductive healthcare in the UK is seeking a Client Care Coordinator to manage client interactions and administrative tasks. The role requires excellent interpersonal skills and a commitment to empowering clients with informed reproductive choices. Prior contact centre experience is beneficial, and the position involves a split role between Reading and Chesham. Supportive training will be provided to ensure success in the role.

Qualifications

• Prior experience in healthcare is desirable but not essential.
• Ability to drive for a split role in Reading/Chesham.

Responsibilities

• Handle phone consultations and data processing.
• Provide support and guidance to clients in-person and over the phone.

Skills

Administrative skills

Experience of working in a Contact Centre

Interpersonal communication

Job description

TO APPLY FOR THIS ROLE, REFER TO THE FOLLOWING LINK;

PLEASE NOTE YOUR APPLICATION WILL NOT BE CONSIDERED IF NOT APPLYING THROUGH THE ABOVE LINK

Main duties of the job

Please note for this role you must be able to drive asthis role is a Reading/Chesham split role

Be the welcoming voice and guiding hand that empowers our clients on their journey to informed, compassionate care

Join our team as the first point of contact for our clients, where you'll handle a variety of administrative tasks including phone consultations, data processing, and reception duties to ensure seamless client care. You'll have the opportunity to interact with clients both in person and over the phone, providing essential support and guidance throughout their journey.

Join a supportive team, empowering clients with informed choices

In addition to working in a friendly and supportive environment alongside clinical and non‑clinical colleagues, you'll play a key role in helping clients make informed reproductive choices. Prior experience in healthcare is desirable, though not essential, as we offer comprehensive training in our Oxford Regional Treatment Centre to get you fully up to speed.

If you're eager to apply your administrative skills in a meaningful way, we'd love to hear from you!

About us

At MSI UK, our success rests on our dedicated team and client‑focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way.

We're proud to be a disability confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age. MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.

We consider applications as we receive them and reserve the right to close adverts early where we have received a sufficient number of applications. If you feel this is the role for you, why not apply now to ensure you're considered for this role?

Job responsibilities

For more information on the role, please refer to the following job description: https://www.msichoices.org.uk/wp-content/uploads/2022/06/Job-Description-Client-Care-Coordinator.pdf

Person Specification

Experience

• Experience of working in a Contact Centre