Client Care Coordinator (Leeds)

NHS; Leeds; On-site; GBP 24,000 - 27,000; Full time

Job summary

A national healthcare provider seeks a Client Care Coordinator in Leeds. In this role, you will perform key administrative tasks including conducting phone consultations, managing records, and liaising with clients. You will receive specialized training to provide safe reproductive care, enhancing clients' reproductive choices. This position offers a full-time permanent role with a competitive salary ranging from £24,523.79 to £26,044.40 depending on experience. Join a dedicated team focused on empowering clients.

Responsibilities

• Conduct phone consultations and process data.
• Manage the reception desk and liaise with clients.
• Receive bespoke training for providing safe abortion care.

Skills

Experience in customer service

Job description

Job Summary

TO APPLY FOR THIS ROLE, REFER TO THE FOLLOWING

LINK

https://globaleur241.dayforcehcm.com/CandidatePortal/en-GB/msichoices/Posting/View/7214

PLEASE NOTE YOUR APPLICATION WILL NOT BE CONSIDERED IF NOT APPLYING THROUGH THE ABOVE LINK

Main Duties of the Job

What is a Client Care Coordinator?

Putting client-centred care into practice requires the support of the entire organisation. We are seeking a passionate and committed Client Care Coordinator to join our team at our Leeds centre. Here, you'll be part of a friendly team that empowers clients to make reproductive choices that are right for them.

Role Overview

As a Client Care Coordinator, your role will primarily involve administrative tasks such as conducting phone consultations, data processing, record archiving, managing the reception desk, and liaising with clients during their care with MSI UK. This list is not exhaustive, and progression opportunities are based on competencies. You will receive bespoke training tailored to equip you in providing safe and effective abortion care to our clients.

About Us

At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way.

We have an exciting opportunity to join our national contact centre with hours that can truly compliment a great work life balance.

Details

Date posted: 12 December 2025

Reference number: B0539-25-0203

Pay Scheme

Other

Salary

£24,523.79 to £26,044.40 a year (depending on experience and skills)

Contract

Permanent

Working Pattern

Full-time

Job Locations

Marie Stopes International

45 Barrack Road

Leeds

LS7 4AB

Job Description

For more information on the role, please refer to the following job description:

https://www.msichoices.org.uk/wp-content/uploads/2022/06/Job-Description-Client-Care-Coordinator.pdf

Person Specification

• Experience in customer service

Employer Details

MSI Reproductive Choices

Marie Stopes International

45 Barrack Road

Leeds

LS7 4AB

Employer's Website

https://www.msichoices.org.uk/careers/