Client Care Coordinator (Birmingham)

NHS; Birmingham; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading provider of reproductive healthcare in Birmingham seeks a passionate Client Care Coordinator. You will be the first point of contact for clients, ensuring compassionate and client-centred care. The role includes phone consultations, data entry, and appointment coordination. Ideal candidates will have experience in customer service. This is a full-time, permanent position offering a salary of £24,523.79 to £26,044.40 annually, depending on experience.

Qualifications

• Experience in customer service is desirable.

Responsibilities

• First point of contact for clients, addressing inquiries via phone and email.
• Ensuring accurate data entry into the system.
• Handling reception duties and coordinating appointment scheduling.
• Liaising with clinical staff and maintaining client confidentiality.
• Providing information about services and supporting clients throughout their care journey.

Skills

Customer service experience

Job description

Job Summary

TO APPLY FOR THIS ROLE, REFER TO THE FOLLOWING

LINK; https://globaleur241.dayforcehcm.com/CandidatePortal/en-GB/msichoices/Posting/View/6981

PLEASE NOTE YOUR APPLICATION WILL NOT BE CONSIDERED IF NOT APPLYING THROUGH THE ABOVE LINK

Main Duties of the Job

Putting client centred care into practice requires the support of the entire organisation. We are seeking a passionate and committed Client Care Coordinator to join our team at our West Midlands centre. Here, you'll be part of a friendly team that empowers clients to make reproductive choices that are right for them.

About the Role

As a Client Care Coordinator, you’ll be the first point of contact for our clients, supporting them through their care journey. From phone consultations and data entry to reception duties and client liaison, you’ll play a vital role in delivering compassionate, client‑centred care. This list is not exhaustive, and progression opportunities are based on competencies. You will receive bespoke training tailored to equip you in providing safe and effective abortion care to our clients.

About Us

At MSI UK, our success rests on our dedicated team and client‑focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients’ reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way.

We have an exciting opportunity to join our national contact centre with hours that can truly compliment a great work life balance.

Details

Posted: 05 November 2025

Pay Scheme

Other

Salary

£24,523.79 to £26,044.40 a year (dependent on experience and skills)

Contract

Permanent

Working Pattern

Full‑time

Reference Number

B0539‑25‑0186

Job Location

Washington House, Starley Way, Birmingham, B37 7GN

Job Responsibilities

First point of contact for clients, addressing inquiries via phone and email, ensuring accurate data entry into the system, handling reception duties, coordinating appointment scheduling, liaising with clinical staff, maintaining client confidentiality, providing information about services, and supporting clients throughout their care journey.

Person Specification – Experience Desirable

• Experience in customer service

Employer Details

MSI Reproductive Choices

Washington House, Starley Way, Birmingham, B37 7GN

Employer website: https://www.msichoices.org.uk/careers/ (Opens in a new tab)