Client Care Coordinator (Birmingham)

MSI Reproductive Choices; Birmingham; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading healthcare provider in Birmingham is seeking a passionate Client Care Coordinator. The role involves being the first point of contact for clients, supporting them throughout their care journey with responsibilities including phone consultations and data entry. Candidates should be committed to delivering compassionate, client-centred care, and will receive tailored training. The position offers a salary range of £24,523.79 to £26,044.40 depending on experience.

Qualifications

• Passion for client-centred care.
• Strong communication skills.
• Ability to work in a team environment.

Responsibilities

• Support clients through their care journey.
• Conduct phone consultations and data entry.
• Perform reception duties and client liaison.

Job description

TO APPLY FOR THIS ROLE, REFER TO THE FOLLOWING

PLEASE NOTE YOUR APPLICATION WILL NOT BE CONSIDERED IF NOT APPLYING THROUGH THE ABOVE LINK

Main duties of the job

Putting client centred care into practice requires the support of the entire organisation. We are seeking a passionate and committed Client Care Coordinator to join our team at our West Midlands centre. Here, you'll be part of a friendly team that empowers clients to make reproductive choices that are right for them.

About the Role

As a Client Care Coordinator, you'll be the first point of contact for our clients, supporting them through their care journey. From phone consultations and data entry to reception duties and client liaison, you'll play a vital role in delivering compassionate, client-centred care. This list is not exhaustive, and progression opportunities are based on competencies. You will receive bespoke training tailored to equip you in providing safe and effective abortion care to our clients.

About us

At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way.

We have an exciting opportunity to join our national contact centre with hours that can truly compliment a great work life balance.

Job responsibilities

For more details about the role, please view the job description: https://www.msichoices.org.uk/wp-content/uploads/2022/06/Job-Description-Client-Care-Coordinator.pdf

£24,523.79 to £26,044.40 a year (dependent on experience and skills)