Client Care Coordinator

Constant Recruitment Ltd; England; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A community-focused organization in the United Kingdom is seeking a Client Care Coordinator to ensure the safety and wellbeing of vulnerable individuals. This role involves monitoring assistive technology and CCTV systems, responding to emergency calls, and coordinating with agencies. Ideal candidates should be empathetic, resilient, and possess strong communication skills. Benefits include 24-hour GP support and mental health support.

Benefits

24-hour GP support

Mental health support

Free parking

Birthday day off

Christmas concession day

Night shift health checks

Free tea and coffee

Qualifications

• Must have permanent Right to Work in the UK.
• Strong communication skills, especially when handling sensitive information.
• Ability to pass vetting processes, including Non-Police Police Vetting Level 1 and enhanced DBS.

Responsibilities

• Respond to incoming assistive technology calls and provide support.
• Monitor CCTV systems for suspicious activity.
• Handle Out of Hours Emergency calls and document actions.

Skills

Empathy

Communication

Analytical skills

Resilience

Education

GCSEs in English and Maths

Tools

CCTV systems

Assistive technology systems

Job description

Do you want to be part of a team that makes a real impact in the community?

Are you flexible and open to working on a rotating shift pattern?

Are you experienced in handling calls and supporting vulnerable individuals?

Shift Pattern: 4 shifts on, 4 shifts off (inc night shifts) covering 24/7, 365 days a year.

About the Role: As a Client Care Coordinator in the Monitoring Control Centre, you will be at the heart of ensuring the safety and wellbeing of vulnerable individuals, public spaces, and commercial properties. You will play a key role in operating telecare and CCTV monitoring services, responding to emergency calls, and coordinating with various agencies when action is needed.

Key Responsibilities

Assistive Technology Monitoring

• Respond to incoming assistive technology calls, providing reassurance and support to vulnerable users, such as elderly or disabled individuals.
• Summon emergency assistance when necessary and document all actions taken.
• Conduct equipment tests and report system issues as needed.

CCTV Monitoring

• Monitor CCTV systems, keeping a vigilant eye on public areas and partner sites for any suspicious activity.
• Manage cameras, document incidents, and elevate issues to authorities when appropriate.
• Handle authorised enquiries in line with Home Office guidelines and company policies.

Emergency Call Handling

• Handle Out of Hours Emergency calls, accurately documenting actions and coordinating emergency responses.
• Liaise with external agencies to ensure appropriate responses to incidents.

What We are Looking For

Essential Skills and Attributes

• Interest in assistive technology and promoting independent living.
• Must have permanent Right to Work in the UK.
• Empathy and patience to support vulnerable individuals with professionalism.
• Resilience in high-pressure environments, managing interruptions or conflicting demands.
• Strong communication skills, especially when handling sensitive information.

Experience and Qualifications

• GCSEs in English and Maths (or equivalent).
• Analytical skills to interpret information and develop effective responses.
• Computer proficiency for operating CCTV and assistive technology systems.
• Ability to pass vetting processes, including Non-Police Police Vetting Level 1 and enhanced DBS.

Desirable

• SIA CCTV license and familiarity with relevant legislation.
• Experience in CCTV monitoring, data protection, or work related to supporting individuals' wellbeing.

Benefits: 24-hour GP support, night shift health checks, counselling, free parking, free tea and coffee, mental health support, birthday day off, and Christmas concession day