Client Care Co-Ordinator - Morecambe

Pets at Home Limited; Morecambe; On-site; GBP 15,000 - 20,000; Part time

Job summary

A veterinary practice in Morecambe is seeking a dedicated individual to provide exceptional client service. You will be the friendly face for clients and their pets, ensuring they feel valued and supported. Responsibilities include managing bookings and payments while contributing to a welcoming atmosphere. This part-time role offers flexible hours and excellent career development opportunities in a collaborative environment.

Benefits

20% discount at Vet Group

In-house career development opportunities

Pension and holiday allowance

Qualifications

• Ability to build strong client relationships.
• Experience in managing payments and coordinating bookings.
• Passion for providing exceptional care to pets.

Responsibilities

• Act as a vital link between clients and the clinical team.
• Greet clients and assist in practice operations.
• Support clients with various needs related to their pets.

Skills

Customer service skills

Calm under pressure

Enthusiasm for animal welfare

Job description

Overview

In this role, your main focus will be to provide an exceptional service to our clients and to ensure they receive the very best care for their pets. You will act as a vital link between clients and our clinical team, building strong relationships and ensuring every client leaves feeling supported and valued. You will greet clients, provide guidance and support, manage payments, coordinate bookings, and assist in keeping the practice running smoothly.

Schedule

This is a part‑time role with a highly flexible schedule. We offer contracts ranging from 16 to 30 hours per week, with typical hours from 8am‑2pm or 2pm‑8pm, and we’re happy to accommodate alternate patterns for the right candidate. The role includes a 1 in 4 weekend rota, and there are often opportunities for additional overtime.

Attributes & Responsibilities

You are the friendly and welcoming face for the client and their pets when they arrive at the practice.

You are able to provide guidance by keeping yourself fully up‑to‑speed with the practice services and any additional services available.

You are calm, attentive and always focus on the clients’ needs.

You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.

You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy's first visit to the vet.

Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Team & Development

Joining our team means you will work closely with our Practice Owners, Andrew Harrison and James Rogerson, as they continue to grow and develop the practice. Under the support and guidance of our exceptional Practice Manager, Simi Wilton you will be encouraged to bring your enthusiasm and passion for animal welfare to the forefront alongside an experienced team who bring their expertise and passion to the clients and their pets by providing exceptional care and service. What we do matters.

We offer excellent development opportunities, including the chance to complete a Level 2 Customer Service Apprenticeship, so no matter what stage you are at in your career, we would love to hear from you.

Location

Based in Lancaster, our practice is conveniently located near local transport links, including bus routes and a train station, and less than 30 minutes from the stunning Lake District. Lancaster Vets for Pets is a collaborative, inclusive, and welcoming environment where both clients and colleagues feel valued.

Benefits

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in‑house career development opportunities, pension and holiday allowance. The salary for this role is up to 20,000 per annum dependant on hours.

Diversity & Inclusion

We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference so if you meet our role requirements, we'd love to hear from you.