Client Care Advisor - Northampton

Pets at Home Limited; Northampton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading veterinary practice in Northampton is seeking a dedicated individual to provide exceptional customer service and care at their location. This full-time role involves building relationships with clients and their pets, managing bookings, and ensuring a friendly atmosphere. Ideal candidates will be enthusiastic, pet-loving individuals ready to make a difference in the lives of their clients and animals.

Benefits

20% discount at Vet Group

Access to discounts and cashback

In-house career development opportunities

Pension and holiday allowance

Qualifications

• Friendly and welcoming demeanor for clients and pets.
• Ability to provide guidance on practice services.
• Calm and attentive to clients' needs.

Responsibilities

• Provide exceptional customer service to clients.
• Build strong relationships between clients and the clinical team.
• Manage payments and future bookings confidently.
• Coordinate daily routines of the practice.
• Ensure a welcoming atmosphere for clients and pets.

Skills

Customer service

Strong relationship building

Computer literacy

Ability to multitask

Job description

Overview

If you enjoy providing great customer service, working in a team and care about animals, we have just the opportunity for you at our Northampton Vets for Pets Hospital to start as soon as possible.

Responsibilities

• Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
• Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• Your great client service during a client's visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
• You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently.
• Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.
• Previous veterinary experience desirable but not essential.
• This is a full-time working an average of 40 hours per week and includes 1:4 weekends

About You

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You can provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive, and always focus on the clients\' needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy\'s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
• In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.