Client Care Advisor - Darlington

Pets at Home Limited; Tees Valley; On-site; GBP 60,000 - 80,000; Part time

Job summary

A veterinary practice in Tees Valley is seeking a customer-focused individual to provide service to clients and care for pets. In this part-time role, responsibilities include managing payments, booking appointments, and ensuring smooth daily operations. Ideal candidates are friendly, calm, and enthusiastic about pets. The position offers a salary at national minimum wage along with benefits and holiday allowance.

Benefits

20% discount at the Vet Group, Pets at Home and the Groom Room

Access to discounts and cashbacks

In-house career development opportunities

Pension plan

5 weeks holiday allowance plus bank holidays

Qualifications

• Friendly and welcoming face for clients and pets.
• Ability to provide guidance about practice services.
• Calm, attentive, focused on clients’ needs.
• Enthusiastic and driven service attitude.
• Dealing with emotional situations compassionately.

Responsibilities

• Provide exceptional service to clients.
• Manage payments and book future appointments.
• Coordinate day-to-day routines using online system.

Skills

Customer service

Teamwork

Computer literacy

Calm demeanor

Enthusiasm for pets

Interpersonal skills

Job description

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Darlington Vets for Pets Practice.

What your typical day will look like

Your focus is to provide an exceptional service to our clients and the best care possible to their pets, acting as a link between clients and the clinical team. You will greet each client and offer support, guidance and expertise, manage payments, and book future appointments confidently. Coordinating the smooth running of day‑to‑day routines will be done using our online booking system, so computer literacy is a must.

This is a part‑time role working 30 hours per week, including some weekend shifts on a rota basis.

The attributes required

• Friendly and welcoming face for clients and their pets when they arrive at the practice.
• Ability to provide guidance by keeping yourself fully up‑to‑speed with the practice services and any additional services available.
• Calm, attentive and always focused on the clients’ needs.
• Brings enthusiasm and drive to your role. Passion for service matched with love of pets.
• Can deal with everything that is thrown at you, from comforting a client who has had bad news about their pet to sharing in the joy of a new puppy’s first visit to the vet.
• Has an infectious personality and, together with fellow colleagues, creates a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets, and always endeavour to make a difference.

In return

We offer a salary at national minimum wage, 5 weeks holiday allowance plus bank holidays, and benefits such as a 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in‑house career development opportunities, pension and holiday allowance.

We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference, so if you meet our role requirements, we’d love to hear from you.