Client Care Advisor

CVS Group; Bournemouth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading veterinary services provider in Bournemouth is seeking a Veterinary Receptionist to join their team. The ideal candidate will have previous receptionist experience and a passion for animal care. Responsibilities include answering phones, booking appointments, and providing excellent customer service. This position offers a supportive team environment and generous annual leave. Candidates must have the right to work in the UK.

Benefits

Generous annual leave entitlement of 5 weeks per year plus Bank Holidays

Staff discount scheme on Veterinary bills and products

Employee Assistance Programme

Qualifications

• Previous Receptionist experience is essential, veterinary experience is a plus.
• Resilient with the ability to cope with potentially distressing situations.
• An excellent communicator with strong empathy.

Responsibilities

• Answering phones and booking appointments.
• Responding to queries via phone, in person, and email.
• Registering new clients.

Skills

Excellent customer service skills

Strong empathy

Communication skills

Teamwork skills

Proficiency in Microsoft Office

Job description

Overview

Are you passionate about making pets apriority? Here at CVS, so are we!

We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Stokewood Vets.

Location: Stokewood Vets

Contract: permanent

Hours: 25 hours pw

Shift Pattern: 25 hours across 3 days according to rota, inclusive 1 in 3 Saturday

About Stokewood Vets

Take a look at the practice: Stokewood Veterinary Centre - Best Vets in Bournemouth

About CVS

CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories and e-commerce division.

Our success is derived from the passion our people have for animals and for making pets a priority, it's what is at the heart of our work, every day.

Take a look at ourshort film to recognise the remarkablework that ourVets, Nurses, CareAssistants and Receptionistsdo on the front line every day in the UK: CVS Ode to VeterinaryProfessionals

Responsibilities

Day-to-day duties of the role will include:

• Answering phones and booking appointments
• Responding to queries via phone, in person and email
• Registering new clients
• Completing insurance forms
• Dispensing medications
• Taking payments
• And most importantly; providing a warm and welcoming experience to our clients arriving at the practice

Qualifications

• Previous Receptionist experience is essential, veterinary experience is a plus!
• Resilient with the ability to cope with potentially distressing and emotional situations
• An excellent communicator with strong empathy
• Excellent customer service skills and experience in dealing with members of the public
• A positive attitude and excellent teamwork skills
• Proficiency in Microsoft Office and other database management and operating systems

Benefits

• Salary in line with the National Living Wage (as of 1 April 2025)
• Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
• Supportive and collaborative team environment
• Staff discount scheme on Veterinary bills and products
• Employee Assistance Programme and access to over 400 Mental Health First-Aiders
• and lots more!

Or, if easier, you can find a full list by clicking here: CVS | What We Offer

Our new Receptionist Careers Pathway offers a clear, structured route for receptionists to develop their skills and advance within CVS. Through a range of courses, it equips individuals and teams with the knowledge and confidence to deliver exceptional client service and grow their careers with us.

For more information, take a look at our pathway here: https://vimeo.com/1092474116

CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best.

We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.

Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK, as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.

To apply for this position, please click the 'Apply Now' button below.