Client Care Administrator

Linnaeus Veterinary; Maldon; On-site; GBP 26,000; Part time

Job summary

A veterinary clinic in Maldon seeks a Client Care Administrator for part-time hours to manage front-desk operations. The role requires excellent customer service skills, a friendly demeanor, and the ability to multitask efficiently. Responsibilities include managing appointments, handling payments, and ensuring a professional reception environment. Benefits include holidays, career progression opportunities, and wellness programs. Join our dedicated team to provide exceptional service to clients and their pets.

Benefits

5 weeks holiday plus bank holidays

Career progression opportunities

Staff discount schemes

Life Assurance

Enhanced sickness pay

Employer contribution pension scheme

Wellness program

Qualifications

• Must be friendly, hardworking, and enthusiastic.
• Ability to multi-task and remain calm under pressure is essential.
• Strong communication skills required.

Responsibilities

• Open and close the reception area, ensuring readiness for clients.
• Answer the telephone and organize client appointments.
• Handle medication requests and take payments.

Skills

Customer Service

Client Support

Issue Resolution

Client Management

Job description

Job Title : Client Care Administrator

Salary : 25646.40 pro rata to 16349.58 per annum

Location : Edgewood Vets Maldon

Job Type : Part-time Permanent

Hours : Average 25.5 hours per week (Wednesday - Friday) plus 1 in 4 Saturdays and 1 in 12 Sundays (at our Purleigh practice).

We have an exciting opportunity for a permanent receptionist to join our busy team at Edgewood Veterinary Group in Maldon.

You must be a friendly caring hardworking enthusiastic individual who can manage time efficiently. The ability to multi-task is essential and you need to be able to remain calm under all circumstances. Computer skills are also essential to this role.

You must be a strong team player who is willing to provide excellent service to our clients and their pets. You will need great communication skills as a receptionists role is extremely important in the smooth running of the day to day tasks between clients and our clinical staff.

You will be public facing and must remain professional at all times.

Roles and Responsibilities

• Open of the reception area. Turning on lights and any necessary electricals opening the doors unlocking tils cupboards and dispensary. Having the area set up for the day.
• Close of reception area. Locking dispensary tils or doors ensuring any money is correctly stored and turning off lights and any electricals which need to be off when closed.
• Answering the telephone
• Organising client appointments
• Organising the smooth running of the appointment book liaising with other team members and clients if things are delayed
• Dealing with members of the public our team and any stakeholders to help them with enquiries or questions
• Taking any client requests for repeat medication or food accurately setting them up on the system and preparing them ready for client collection
• Dispensary duties drawing up / measuring out medication. Pay attention to countersigning procedures
• Taking payments and being responsible for ensuring the correct amount is requested taken and then added onto the system.
• End of day report and financial reconciliations as applicable
• General housekeeping and care of the reception area waiting room client toilets and consult rooms when needed.
• Stock monitoring. Noting down any short dated expired or low stock
• Dealing with any items or letter to post. Using the franking machine storing and then dispatching the franked mail correctly
• Keeping on top of client reminders for routine and next day appointments
• Any other duties reasonably requested

Benefits

• 5 weeks holiday plus bank holidays and Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• Employer contribution pension scheme
• Wellness program including :
• Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme

About Us

Based in Essex Edgewood has surgeries in Purleigh and Maldon plus a new clinic in Althorne. This is a part of Essex where Linnaeus had no presence enabling us to help more pets in a new part of the UK.

Edgewood is an RCVS-accredited small animal general practice and its Purleigh and Maldon branches are also accredited as cat-friendly clinics. Having invested in its facilities and fantastic team Edgewood offers a range of treatments and services including digital x-rays endoscopy ultrasound an in-house laboratory and an operating theatre. It has welcoming consult rooms and separate dog and cat wards.

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Required Experience : Unclear Seniority

Experience : years

Vacancy : 1

To submit your application please click the Apply now button at the top of the screen. Or for any questions contact Ophelia Hinds on